• When faced with a problem, consumers should first speak to the seller or service provider who sold them the product or service.
• The proof of purchase is indispensable to sustain a claim for remedy or compensation.
• Consumers are legally obliged to inform the trader in writing and send the letter by registered mail within two months from the date they detect the problem.
• During mediation, the complaint handler should try to settle the dispute in an amicable manner.
• If mediation fails, consumers have the options of submitting a claim before the Consumer Claims Tribunal or withdrawing the complaint.
Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010
Freephone: 8007 4400
Tel: 2395 2000
General enquiries: info@mccaa.org.mt
Consumer complaints: fair.trading@mccaa.org.mt
Website: www.mccaa.org.mt
Office hours for the public:
Monday to Friday from 8.30am to 12.30pm.
European Consumer Centre Malta
(For complaints against traders in another EU member state)
47A, South Street,
Valletta.
VLT 1101
Tel: 2122 1901
E-mail: ecc.malta@gov.mt
Office hours for the public:
Monday to Friday from 8.30am to 3pm.