• When faced with a problem, consumers should first speak to the seller or service provider who sold them the product or service.

• The proof of purchase is indispensable to sustain a claim for remedy or compensation.

• Consumers are legally obliged to inform the trader in writing and send the letter by registered mail within two months from the date they detect the problem.

• During mediation, the complaint handler should try to settle the dispute in an amicable manner.

• If mediation fails, consumers have the options of submitting a claim before the Consumer Claims Tribunal or withdrawing the complaint.

Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010

Freephone: 8007 4400
Tel: 2395 2000
General enquiries: info@mccaa.org.mt
Consumer complaints: fair.trading@mccaa.org.mt
Website: www.mccaa.org.mt

Office hours for the public:
Monday to Friday from 8.30am to 12.30pm.

European Consumer Centre Malta
(For complaints against traders in another EU member state)

47A, South Street,
Valletta.
VLT 1101

Tel: 2122 1901
E-mail: ecc.malta@gov.mt

Office hours for the public:
Monday to Friday from 8.30am to 3pm.

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