• The goods we buy must be fit for the purpose and hence do the job they are meant to.

• Online sellers must inform consumers about the cost of returning unwanted goods during the cooling-off period. If not these costs must be paid by the online seller.

• Transport expenses must be paid by the online seller if goods are returned because they are faulty or do not conform to the contract of sale.

Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010

Freephone: 8007 4400
Tel: 2395 2000
General enquiries: info@mccaa.org.mt
Consumer complaints: fair.trading@mccaa.org.mt
Website: www.mccaa.org.mt

Office hours for the public:
Monday to Friday from 8.30am to 12.30pm.

European Consumer Centre Malta
(For complaints against traders in another EU member state)

47A, South Street,
Valletta.
VLT 1101

Tel: 2122 1901
E-mail: ecc.malta@gov.mt

Office hours for the public:
Monday to Friday from 8.30am to 3pm.

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