• Consumers cannot cancel a sale made from a shop unless there is a problem with the product or service.

• Consumers have the legal right to withdraw from distance and off-premises contracts within 14 days.

• Consumers may incur the cost of returning the goods to the seller but must be informed about this before the sale is concluded.

• Consumers must be reimbursed within 14 days from cancellation date.

Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010

Freephone: 8007 4400
Tel: 2395 2000
General enquiries: info@mccaa.org.mt
Consumer complaints: fair.trading@mccaa.org.mt
Website: www.mccaa.org.mt

Office hours for the public:
Monday to Friday from 8.30am to 12.30pm.

European Consumer Centre Malta
(For complaints against traders in another EU member state)

47A, South Street,
Valletta.
VLT 1101

Tel: 2122 1901
E-mail: ecc.malta@gov.mt

Office hours for the public:
Monday to Friday from 8.30am to 3pm.

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