Q: A few months ago, I bought a recliner from a local seller, which has given me a lot of trouble, from the very beginning. To date, it has been repaired five times and the problem is still unresolved. I would like to obtain the contact details of the company that manufactures these recliners so I can ask them to provide me with a remedy.

A: According to the Consumer Affairs Act, it is not the manufacturer who is legally responsible for the provision of a remedy but the trader who sold you the recliner. If the chair has already been repaired several times by the seller and is still defective, legally you may ask to have the recliner replaced with a new one.

If a replacement is not possible because, for instance, the seller does not have a similar chair available, then you may cancel the contract of sale and ask for a refund. You should write a complaint letter where you inform the trader that since he was unable to resolve the problem with the defective chair, he should either replace it or provide you with a refund. Such a letter should be sent to the trader by registered post.