• When a flight is delayed for more than two hours the airline is legally obliged to provide us with care and assistance.
• In case of an overnight delay, we must be provided with hotel accommodation and transport between the airport and the place of accommodation.
• We may cancel flights that are delayed for more than five hours and claim refund of the flight ticket.
• Financial compensation may also be claimed when we arrive at our destination after three hours the scheduled arrival time.
Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010
Freephone: 8007 4400
Tel: 2395 2000
General enquiries: info@mccaa.org.mt
Consumer complaints: fair.trading@mccaa.org.mt
Website: www.mccaa.org.mt
Office hours for the public:
Monday to Friday from 8.30am to 12.30pm.
European Consumer Centre Malta
(For complaints against traders in another EU member state)
47A, South Street,
Valletta.
VLT 1101
Tel: 2122 1901
E-mail: ecc.malta@gov.mt
Office hours for the public:
Monday to Friday from 8.30am to 3pm.