Q: We recently bought a complete bathroom from a local supplier. In the meantime we have engaged an interior designer to design the room. The designer is suggesting to put the bath in a different position, which we really like as the bathroom would be more spacious.

The problem is that the bath we have ordered is 5cm longer and it won’t fit in the new design.

Unfortunately the seller does not have the size we need.

When we asked if it was possible to cancel the order of the bath, the seller told us it is not possible and they can only offer us a credit note.

Since I do not need to buy anything else from the seller, can I insist on having my money back?

What are my legal rights?

A: Due to the fact that you have already concluded the sale, and since there is nothing wrong with the bath sold to you, the law does not offer you any protection in such a situation.

It is not the seller’s fault that you changed the design of your bathroom after placing the order, thus rendering the bath you bought unsuitable.

Since the law does not intervene in such situations, it is now a matter of reaching an amicable agreement with the seller.

By offering you a credit note the seller is actually giving you more than the law entitles you to.