With the launch of its new Twitter help account via twitter handle @HSBC_MT_Help, HSBC Malta is offering customers real-time responses to their banking queries.
Available from Monday to Friday between 8am and 4pm, the service is managed by a team trained to provide a dedicated social media experience. Tweets received after these hours will be responded to on the following working day.
Paul Steel, head of retail banking and wealth management, said: “HSBC Malta is offering a more convenient and direct customer channel of support. Twitter will enable us to engage better with customers in real time while monitoring and responding quickly to their enquiries.”
Users may interact with @HSBC_MT_Help followed by the question, comment or feedback.
Confidential personal information is not to be included in Twitter correspondence.