• The first person to speak to when we have a complaint is always the seller.

• Our claim for a remedy must have a legal basis.

• If we are not sure how the law protects us we should ask for information about our legal rights by contacting the Office for Consumer Affairs.

• When complaining informally is not enough we should then put our complaint in writing.

• If the trader ignores or rejects our claim for a remedy, our next step is to file a complaint with the Office for Consumer Affairs.

Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010

Freephone: 8007 4400
Tel: 2395 2000
General enquiries: info@mccaa.org.mt
Consumer complaints: fair.trading@mccaa.org.mt
Website: www.mccaa.org.mt

Office hours for the public:
Monday to Friday from 8.30am to 12.30pm.

European Consumer Centre Malta
(For complaints against traders in another EU member state)

47A, South Street,
Valletta.
VLT 1101

Tel: 2122 1901
E-mail: ecc.malta@gov.mt

Office hours for the public:
Monday to Friday from 8.30am to 3pm.

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