I am 89 and always dreaded having to contact institutions such as Mepa.
There is continuous adverse publicity regarding such entities, so much so that when one ventures to contact any of them it is, to say the least, with some trepidation. Imagine what a pleasant surprise I had a few days ago when, contrary to my expectations, I was treated very politely and respectfully by all the personnel with whom I came into contact at Mepa, especially by Joseph Faurè and his colleagues.