• Delivery dates should be clearly written down on the contract of sale and agreed with by both seller and buyer.
• Before signing a contract consumers should clearly read any terms and conditions they are agreeing to.
• It is the buyer’s responsibility to keep evidence of the purchase.
• Goods purchased should be carefully checked out by the consumer for any apparent defects.
• The law doesn’t provide remedies for change-of-mind situations.
Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010
Freephone: 8007 4400
Tel: 2395 2000
General enquiries: info@mccaa.org.mt
Consumer complaints: fair.trading@mccaa.org.mt
Website: www.mccaa.org.mt
Office hours for the public:
Monday to Friday from 8.30am to 12.30pm.
European Consumer Centre Malta
(For complaints against traders in another EU member state)
47A, South Street,
Valletta.
VLT 1101
Tel: 2122 1901
E-mail: ecc.malta@gov.mt
Office hours for the public:
Monday to Friday from 8.30am to 3pm.