Q: In September 2012, I bought two chairs which have a paddle to elevate or lower the seat. Lately, even though the paddle still works, the seats do not remain in the upward position but slowly move back downwards.

When I contacted the supplier, I was told that probably a small part needs to be replaced to have the problem fixed. The seller also told me that since the chairs’ guarantee had expired, as it was only for one year, I would have to pay to have the chairs repaired.

Doesn’t the law stipulate a minimum guarantee of two years? The guarantee that I was given did not mention the length of cover.

A: The Consumer Affairs Act provides a two-year protection on all kinds of products purchased by consumers. This covers non-conformity to the contract of sale and latent defects in products purchased. However, the law does not cover misuse or damages caused through normal wear and tear. Hence, if the defects in the chairs have been caused through some kind of misuse or frequent use, then the law does not give you the right to claim a free remedy.

If, on the other hand, the chairs got damaged because they had a latent defect, then legally you are still entitled to a free remedy.