Q: I purchased a second-hand car from a dealer and, after concluding the sale, realised that the seller only gave me one key to the car. Normally, when one buys a car, one gets two sets of keys.

I complained about this with the dealer, who told me he would check it out. A month later, the dealer informed me he would order another key. Who should pay for the second key?

A: Unless the second key is specifically mentioned in the sales agreement you made with the car dealer, legally you cannot request the dealer to pay for the spare key. In such a situation, you will need to reach an amicable understanding with the trader.