• Legally, consumers are entitled to claim a free remedy if the product purchased turns out to be defective or does not conform to the contract of sale.
• The law does not cover defects caused through misuse or normal wear and tear.
• Sellers are legally obliged to display the prices of the products offered for sale.
• Consumers cannot claim a refund of the difference in price if they find the product at a lower price from another seller.
Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010
Freephone: 8007 4400
Tel: 2395 2000
General enquiries: info@mccaa.org.mt
Consumer complaints: fair.trading@mccaa.org.mt
Website: www.mccaa.org.mt
Office hours for the public:
Monday, Tuesday, Thursday and Friday from 8.30am to 12.30pm; Wednesday from 8.30am to 4pm.
European Consumer Centre Malta
(For complaints against traders in another EU member state)
47A, South Street,
Valletta.
VLT 1101
Tel: 2122 1901
E-mail: ecc.malta@gov.mt
Office hours for the public:
Monday to Friday from 8.30am to 3pm.