Q: Fifteen months ago, I purchased a tablet computer from a local store. Until a few days ago, it was working flawlessly, but now it is not switching on. The seller also failed to restart the device. I was then informed that I needed to take the tablet to the local agent to undergo a further inspection.

I was notified that for the agent to check what was wrong with the tablet, I would have to pay €65. This fee is not refundable, even if the tablet cannot be repaired.

I was also told that should the agent not be able to repair the tablet, I would still have to pay the €65 charge and would be offered to buy a new tablet at a discounted price.

When I asked about warranty, I was told that it is only valid for a year following purchase and since this time has passed, the tablet is no longer covered.

I am not sure what the law states about this. However, I was always under the impression that in Malta there is a two-year guarantee on all electronic items. What are my rights in this situation?

A: Consumer law provides a two-year protection on all products consumers purchase. This law gives consumers the right to claim a free remedy if the product bought is defective or does not conform to the contract of sale.

What the law does not cover are defects caused through misuse or normal wear and tear. Hence, if the tablet’s defect is not the result of misuse or wear and tear, legally you may insist to have it repaired at no additional cost.

If the seller refuses to provide you with such a remedy, you may file a complaint with the Office for Consumer Affairs at the Malta Competition and Consumer Affairs Authority.