• The seller is legally responsible for the product or service provided.
• A complaint must be legally justified and the remedy requested in line with our legal rights.
• When complaining, we should be polite and never exhibit any aggressive behaviour.
• Formal complaints must always be made in writing and sent to the trader by registered post.
Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010
Freephone: 8007 4400
Tel: 2395 2000
General enquiries: info@mccaa.org.mt
Consumer complaints: fair.trading@mccaa.org.mt
Website: www.mccaa.org.mt
Office hours for the public:
Monday, Tuesday, Thursday and Friday from 8.30am to 12.30pm; Wednesday from 8.30am to 4pm.
European Consumer Centre Malta
(For complaints against traders in another EU member state)
47A, South Street,
Valletta.
VLT 1101
Tel: 2122 1901
E-mail: ecc.malta@gov.mt
Office hours for the public:
Monday to Friday from 8.30am to 3pm.