• If a credit note is offered for non-conforming goods, consumers may refuse it and ask for a cash refund.

• Once a credit note is accepted, consumers are no longer entitled to a cash refund.

• Usually a credit note has a number of limitations as to how, where and when it can be used.

• When consumers change their mind they do not have the legal right to request a remedy.

• It is best if the terms and conditions of the credit note are written on the credit note.

Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010

Freephone: 8007 4400
Tel: 2395 2000
General enquiries: info@mccaa.org.mt
Consumer complaints: fair.trading@mccaa.org.mt
Website: www.mccaa.org.mt

Office hours for the public:
Monday, Tuesday, Thursday and Friday from 8.30am to 12.30pm; Wednesday from 8.30am to 4pm.

European Consumer Centre Malta
(For complaints against traders in another EU member state)

47A, South Street,
Valletta.
VLT 1101

Tel: 2122 1901
E-mail: ecc.malta@gov.mt

Office hours for the public:
Monday to Friday from 8.30am to 3pm.

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