HSBC Contact Centre Malta launched an enhanced People Experience Team with a renewed vision to provide the very best in holistic employee support.

The team comprises four experienced staff members who will ensure that employees have all they require to focus and achieve their potential with a sense of satisfaction and due reward. A range of support services are offered to help employees achieve a better work-life balance, including a concierge to help with daily personal errands that would otherwise require taking time off.

“People are a company’s greatest asset. It’s our responsibility to ensure that HSBC Contact Malta Centre employees receive all possible support, training and opportunity to perform and achieve their full potential,” said Richard Powell, the centre’s People Experience manager.

“This relaunch of the People Experience Team is a sigh of the centre’s renewed drive and commitment to raise the bar on employee support. We endeavour to make the centre in Swatar the best place to work, a goal we achieve through holistic employee support, ongoing training, a highly social, team-focused work environment, modern facilities and great opportunities for career progression,” Mr Powell added.

HSBC Contact Centre Malta forms part of the UK network of contact centres for HSBC supporting customers with UK accounts. The centre currently has over 400 employees who provide assistance to UK account-holding customers with their daily telephone and internet banking needs.