Malta’s strategic location in the heart of the Mediterranean and its closeness to one of the major international shipping routes has led to the island becoming a major player in the maritime industry. The island boasts a long maritime tradition, modern facilities and an excellent reputation as a highly regulated country.

EU membership and strict conformity to international standards on safety and security are among Malta’s many benefits as a maritime hub, serving to attract major players in the industry.

This industry is extremely competitive and fast-paced, requiring processes to be correctly defined, adhered to and continually optimised in order to minimise waste. This applies to an array of activities ranging from shipbuilding, ship chandlery and freight forwarding to maritime security and commercial diving services.

Global shipping efficiency depends largely on free movement of resources, supported by international standards which have to be set, recognised and maintained. Maritime shipping is an international business and therefore requires international solutions.

ISO 9001 is one such solution which provides all the advantages of an internationally recognised standard of quality management without being too cumbersome to implement. There is also a good selection of specialists in this field who can guide your company through the entire process of getting certified.

ISO 9001 ensures that your quality management system has been measured against best practice. With its strong focus on customer satisfaction, ISO 9001 is an excellent tool to continually improve management systems and processes.

The speciality of ISO 9001 is to help your company ensure quality of important processes and services, thereby demonstrating that you are committed to quality. It also helps your company focus on customer satisfaction, enhance your reputation, and improve performance and productivity.

ISO 9001 provides a framework of globally recognised principles of quality management such as customer focus, leadership, involvement of people and continual improvement to enable you to position yourself as an industry market leader.

Step Enterprises Limited is an ISO 9001 specialist based in Malta.

For more information contact Max Bartolo, Operations Manager at Step Enterprises Limited on max@step.com.mt or 7990 0627. You can also visit www.step.com.mt.

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