Q: A few days ago, I bought a dress for my daughter, who wasn’t with me and therefore could not try it on. When she tried it on, the dress did not fit her, so I returned to the shop to exchange it.

By mistake, I threw away the fiscal receipt but still have the credit card receipt. The seller informed me that without the original receipt he cannot take back the dress. Am I entitled to exchange the dress with something else?

A: Since there is nothing wrong with the dress but it was you who made a wrong buying decision, the law does not give you any legal rights to ask for a remedy.

Hence, in these situations, it is the shop’s return policies that apply. Such policies may have terms and conditions that consumers need to abide with.

Therefore, if it was a requirement of the shop to present the fiscal receipt to carry out the exchange, the shop may refuse to allow such an exchange without the receipt. Basically, this is a problem you need to sort out with the seller, as the law does not cover such situations.