• Consumers’ legal rights are neither reduced nor diminished when goods are sold at a discounted price.
• When consumers change their mind about a purchase, they do not have any legal rights but have to rely on the retailer’s return policies.
• Consumers should check about the shops’ return policies before finalising the purchase.
• Sellers cannot restrict consumers’ legal rights through return policies.
• Consumers must check goods for any apparent defects before concluding the sale.
Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010
Freephone: 8007 4400
Tel: 2395 2000
General enquiries: info@mccaa.org.mt
Consumer complaints: fair.trading@mccaa.org.mt
Website: www.mccaa.org.mt
Office hours for the public:
Monday, Tuesday, Thursday and Friday from 8.30am to 12.30pm; Wednesday from 8.30am to 4pm.
European Consumer Centre Malta
(For complaints against traders in another EU member state)
47A, South Street,
Valletta.
VLT 1101
Tel: 2122 1901
E-mail: ecc.malta@gov.mt
Office hours for the public:
Monday to Friday from 8.30am to 3pm.