• Before purchasing an extended guarantee, consumers should shop around and check if other sellers offer free commercial guarantees that are as beneficial.
• Consumers should try and negotiate commercial guarantees that provide adequate after-sales protection at no extra cost.
• Consumer law provides free legal protection that is valid for two years from the date of delivery of the product purchased.
• The terms and conditions of the extended guarantee should be carefully read and understood before the purchase is made.
• The terms and conditions of guarantees must be honoured or legal action may be taken against the guarantor.
Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010
Freephone: 8007 4400
Tel: 2395 2000
General enquiries: info@mccaa.org.mt
Consumer complaints: fair.trading@mccaa.org.mt
Website: www.mccaa.org.mt
Office hours for the public:
Monday, Tuesday, Thursday and Friday from 8.30am to 12.30pm; Wednesday from 8.30am to 4pm.
European Consumer Centre Malta
(For complaints against traders in another EU member state)
47A, South Street,
Valletta.
VLT 1101
Tel: 2122 1901
E-mail: ecc.malta@gov.mt
Office hours for the public:
Monday to Friday from 8.30am to 3pm.