• The Alternative Dispute Resolution and European Small Claims Procedure are remedies available to consumers when it comes to cross-border disputes.

• Alternative Dispute Resolution Schemes or bodies, are out-of-court mechanisms that aim to solve disputes without going to court.

• The European Small Claims Procedure aims to simplify cross-border procedures in those cases where the claim is not more than €2,000. Hiring a lawyer is not necessary.

• The European Small Claims Procedure may also be used in business-to-business disputes.

Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010

Freephone: 8007 4400
Tel: 2395 2000
General enquiries: info@mccaa.org.mt
Consumer complaints: fair.trading@mccaa.org.mt
Website: www.mccaa.org.mt

Office hours for the public:
Monday, Tuesday, Thursday and Friday from 8.30am to 12.30pm; Wednesday from 8.30am to 4pm.

European Consumer Centre Malta
(For complaints against traders in another EU member state)

47A, South Street,
Valletta.
VLT 1101

Tel: 2122 1901
E-mail: ecc.malta@gov.mt

Office hours for the public:
Monday to Friday from 8.30am to 3pm.

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