• When a product sold does not meet the consumer’s requirements, which need to be communicated to the seller prior to the purchase, consumers are entitled to a free remedy.
• Goods bought must always be fit for the purpose for which goods of the same type are normally used.
• Consumers are not entitled to a free remedy when the fault in the product is due to normal wear and tear or misuse.
• Before paying for goods, consumers should check them out for any apparent defects.
Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010
Freephone: 8007 4400
Tel: 2395 2000
General enquiries: info@mccaa.org.mt
Consumer complaints: fair.trading@mccaa.org.mt
Website: www.mccaa.org.mt
Office hours for the public:
Monday, Tuesday, Thursday and Friday from 8.30am to 12.30pm; Wednesday from 8.30am to 4pm.
European Consumer Centre Malta
(For complaints against traders in another EU member state)
47A, South Street,
Valletta.
VLT 1101
Tel: 2122 1901
E-mail: ecc.malta@gov.mt
Office hours for the public:
Monday to Friday from 8.30am to 3pm.