• Consumers should avoid buying from online sites that only accept payment by money order.
• Paying by credit card offers greater protection than other methods in terms of fraud or non-delivery.
• Consumers should ensure that their PC has updated and effective anti-virus and anti-spyware software.
• Howard is an interactive shopping assistant found on ECC Malta’s website (www.eccnetmalta.gov.mt), which can assist consumers in evaluating the reliability of a site.
Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010
Freephone: 8007 4400
Tel: 2395 2000
General enquiries: info@mccaa.org.mt
Consumer complaints: fair.trading@mccaa.org.mt
Website: www.mccaa.org.mt
Office hours for the public:
Monday, Tuesday, Thursday and Friday from 8.30am to 12.30pm; Wednesday from 8.30am to 4pm.
European Consumer Centre Malta
(For complaints against traders in another EU member state)
47A, South Street,
Valletta.
VLT 1101
Tel: 2122 1901
E-mail: ecc.malta@gov.mt
Office hours for the public:
Monday to Friday from 8.30am to 3pm.