The Malta Communications Authority said today that it will be reviewing the termination conditions adopted by service providers to make sure that the procedures for terminating a service/s are reasonable and that they do not act as a disincentive for subscribers to switch from one service provider to another.
The MCA said it had received a number of complaints regarding termination of services provided by Melita, Go and Vodafone.
In some case, subscribers were not aware of termination of service conditions.
With respect to complaints received by the Authority regarding unfair contractual terms and applicability of conditions which were not spelled out at selling point, the MCA said it was closely monitored these cases and ensuring that the operators provided the necessary redress to end users where appropriate.