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HSBC Malta launches website and personal internet banking

HSBC Malta has joined up with several other HSBC group entities and has upgraded its public website and introduced an improved personal internet banking service.

The website, hsbc.com.mt, offers a fresh look and new features, as well as the latest in online banking security.

New features include a convenient product comparison page and tools section to help customers choose best-suited products, a ‘three-click navigation system’ for faster site navigation, and simpler online applications for HSBC products and services which now allow customers to apply for more than 15 HSBC products.

An enhanced HSBC personal internet banking service, complete with a new secure key, is also being introduced to offer the latest group standards in customer experience and security.

The secure key, being mailed to all HSBC personal internet banking users together with user instructions, will replace the previous internet banking security device. Once the new secure key is activated, the old internet banking security devices are to be disposed of. Recycling bins are available at all HSBC branches for this purpose. A video showing the full migration process, as well as a list of frequently asked questions regarding the new secure key, is available at hsbc.com.mt.

HSBC Malta also implemented a new online credit and debit card authentication system, offering added security for customers who use MasterCard and Visa credit cards, as well as Visa Electron debit cards on enabled websites. As part of the registration process customers are asked to create a password which they will then use when using their card on enabled websites.

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