Q: Last week, I purchased a new pair of shoes for €35. When I wore them the first time, I had to go back home because one of the shoes opened up. When I went back to the shop, the seller offered me free repair. But I no longer want the shoes. I want a refund. What are my rights?
A: Consumer law stipulates that when a product purchased is defective, the remedies available to consumers are, in the first instance, to repair or replace the defective product.
Repair is usually the first remedy opted for, as it is less expensive for the trader than replacement. So you should allow the seller to try and repair the shoes. If, however, after repairing them, the same problem occurs, then you can ask for a replacement. Should a replacement not be possible, or the same problem happens with the new shoes, then legally you are entitled to ask for your money back.