I refer to the letter by Miriam Briffa from Tarxien entitled Made in Malta (September 13).

I would like to thank her for pointing out the shortcoming in assistance. Following a meeting with the individual concerned, appropriate steps have been taken to address this issue.

On behalf of the Malta Libraries, I wish to apologise for this incident and provide assurances that every effort will be made to avoid such unfortunate incidents.

I hope the correspondent and her daughter revisit our libraries in the future so that I can help her with any queries she may have.

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