• The solution requested from the seller must be in line with our consumer rights.
• We are responsible for examining the goods we are about to buy, because apparent defects may not be legally covered.
• The seller is the person responsible for providing us with a remedy.
• When complaining informally is not enough, we must put our complaint in writing and send it to the seller by registered mail.
• If we do not manage to find a solution with the seller, our next move is to file a complaint with the MCCAA.
• Registered complaints are assigned to a complaint handler to carry out mediation between consumer and trader.
Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010
Freephone: 8007 4400
Tel: 2395 2000
General enquiries: info@mccaa.org.mt
Consumer complaints: fair.trading@mccaa.org.mt
Website: www.mccaa.org.mt
Office hours for the public:
Monday to Friday from 9am to noon
European Consumer Centre Malta
(For complaints against traders in another EU member state)
47A, South Street,
Valletta.
VLT 1101
Tel: 2122 1901
E-mail: ecc.malta@gov.mt
Office hours for the public:
Monday to Friday from 8.30am to 1pm.