• Amicable settlement through mediation by the Office for Consumer Affairs or by a registered consumer association must be resorted to before making a claim through the Consumer Claims Tribunal.

• The fee to be paid to file a claim varies according to the value being claimed.

• The limit of compensation that can be claimed through the tribunal is €3,500.

• The arbiter may also award to consumers up to €500 as compensation for moral damages.

• The parties involved in the claim do not need a lawyer to represent them during the hearing, but may opt to do so.

• Appeals may be filed within 20 days from the date of the arbiter’s decision.

• If a tribunal’s decision is not respected, the winning party may enforce it just like a court judgment.

Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010

Freephone: 8007 4400
Tel: 2395 2000
General enquiries: info@mccaa.org.mt
Consumer complaints: fair.trading@mccaa.org.mt
Website: www.mccaa.org.mt

Office hours for the public:
Monday to Friday from 9am to noon

European Consumer Centre Malta
(For complaints against traders in another EU member state)

47A, South Street,
Valletta.
VLT 1101

Tel: 2122 1901
E-mail: ecc.malta@gov.mt

Office hours for the public:
Monday to Friday from 8.30am to 1pm.

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