• We may claim a cash refund if the problematic goods cannot be repaired or replaced.

• Usually, credit notes carry specific terms and conditions that have to be observed.

• Once we accept a credit note, we cannot change our mind and return it for a cash refund.

• If we change our mind regarding a purchase we have made, the seller has no legal obligation to accept back the unwanted goods.

Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010

Freephone: 8007 4400
Tel: 2395 2000
General enquiries: info@mccaa.org.mt
Consumer complaints: fair.trading@mccaa.org.mt
Website: www.mccaa.org.mt

Office hours for the public:
Monday to Friday from 9am to noon

European Consumer Centre Malta
(For complaints against traders in another EU member state)

47A, South Street,
Valletta.
VLT 1101

Tel: 2122 1901
E-mail: ecc.malta@gov.mt

Office hours for the public:
Monday to Friday from 8.30am to 1pm.

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