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Bank of Valletta has been awarded the Straight-Through Processing Excellence Award by Deutsche Bank.
This is an international award for excellence in payments processing. The bank received a similar award from J P Morgan in September last year.
Charles Borg, BOV’s Chief Executive Officer, said that such awards acknowledged that the bank was excelling at what it did best – providing a quality service to customers.
“The diligence and constant attention to detail of the BOV team ensures that our customers benefit from faster response time in the delivery of the bank’s services,” he said.
Chief Officer Operations Michael Galea said the award acknowledged the excellent quality of the work delivered by Payments Operations section staff enabling BOV to deliver a quality customer experience in the area of payments.
An average rate of 97.22 per cent of payments processed through BOV are effected in a ‘Straight-Through’ manner. The global industry average currently stands at 90 per cent.