Focus on technology for better customer service
The local business community involved in IT service provision was recently invited to attend a business breakfast organised by the ISACA Malta Chapter, as part of the chapter’s drive to raise awareness and provide educational material on information...
The local business community involved in IT service provision was recently invited to attend a business breakfast organised by the ISACA Malta Chapter, as part of the chapter’s drive to raise awareness and provide educational material on information systems.
As an independent, non-profit, global association, ISACA (www.isaca.org) engages in the development, adoption and use of globally-accepted, industry-leading knowledge and practices for information systems.
Kaya Kazmirci, past president of the ISACA Istanbul Chapter, delivered a highly practical and informative talk on the introduction of service level agreements (SLAs) that a Turkish telecoms operator introduced with great success to its customers. As part of the case study, Mr Kazmirci mapped the achieved objectives against COBIT 4.1 as well as the recently-introduced COBIT 5.
The attendees were able to openly discuss the ways and means of committing to service targets with existing and potential customers. This is a great selling point, a huge market plus for ISPs, data centres, IT service desks (call centres) and indeed other organisations delivering e-service in today’s digital economy.
ISACA Malta said the event was well received by its members, and indeed by many non-members who joined, including from banks, government, advisory firms and others.
www.isaca-malta.org.