Weekly consumer advice

• We are entitled to financial compensation when our flight is delayed for more than three hours or has been cancelled. • Financial compensation cannot be claimed when the delay or cancellation is the result of an extraordinary circumstance. •...

• We are entitled to financial compensation when our flight is delayed for more than three hours or has been cancelled.

• Financial compensation cannot be claimed when the delay or cancellation is the result of an extraordinary circumstance.

• Technical or maintenance issues are not usually considered extraordinary circumstances unless they arise from an exceptional event beyond the control of the airline.

• In extraordinary circumstances the airline is still obliged to offer a refund of the flight ticket or alternative transport to our final destination and to take care of us while waiting at the airport.

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