Weekly consumer advice

• Once we confirm an order or sign a contract, we cannot change our mind without facing unpleasant consequences. • A contract may be cancelled only when there is a pre-sale agreement that allows such cancellation. • Contracts concluded through distance...

• Once we confirm an order or sign a contract, we cannot change our mind without facing unpleasant consequences.

• A contract may be cancelled only when there is a pre-sale agreement that allows such cancellation.

• Contracts concluded through distance sales or with doorstep sellers may be cancelled during the cooling-off period.

• When a service is not carried out satisfactorily, we have the right to seek redress and/or compensation.

• In case of problems/faults, the trader or service provider must always be given the possibility to put things right free of charge.

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