Service provider stops TV channel

Q: I recently noticed one of my favourite channels was no longer on my TV line-up. I contacted my service provider to ask for an explanation. The reply I got was that the channel was no longer available to Malta and that it was beyond their control and...

Q: I recently noticed one of my favourite channels was no longer on my TV line-up. I contacted my service provider to ask for an explanation.

The reply I got was that the channel was no longer available to Malta and that it was beyond their control and they could not do anything about it.

Are television service providers allowed to make such changes when there is a binding contract? Shouldn’t we be informed if a channel is no longer available?

A: Service providers are obliged to inform clients in writing when there is a change in the channel line-up that involves at least five channels during any 12-month period. They are also obliged to send a 30-day notice to customers, allowing them to opt out of any binding contract without incurring any penalty.

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