• An airline cannot refuse a reservation because of a passenger’s disability or reduced mobility, unless for justified safety reasons.
• It is highly recommended that passengers who need assistance notify airports and air carriers at least 48 hours in advance.
• Passengers with reduced mobility are entitled to free assistance in airports and on aircrafts throughout their trip.
• Passengers with reduced mobility should get confirmation in writing that they need assistance.
• Passengers who are denied their legal rights must first complain to the airport or airline and, if the need arises, to the Malta Competition and Consumer Affairs Authority.