New EU compensation rights for bus passengers not applicable in Malta
New EU rights for compensation for bus passengers when services are delayed or cancelled do not apply in Malta because journeys have to be of 250km or more. However other new rights apply.
It is estimated up to 70 million EU citizens make bus and coach journeys each year.
The new bus and coach regulations came into force this month.
The regulations provide for:
Non-discrimination based on nationality regarding tariffs and other contract conditions;
Non-discriminatory treatment for disabled persons and persons with reduced mobility. Specifically, free-of-charge assistance both at designated bus terminals and on board buses and coaches, as well as financial compensation for loss of or damage to their mobility equipment;
Adequate and accessible information for all passengers before and during their journey, as well as general information in bus terminals and on the internet about their rights;
Reimbursement of the full ticket price or rerouting in case of overbooking, cancellation or delay of more than 2 hours from the estimated time of departure (only applicable for journeys of more than 250 km distance);
Compensation of 50% of the ticket price in addition to the reimbursement of the full price in case of overbooking, cancellation or a delay of more than 2 hours from the estimated time of departure, when the bus and coach company fails to offer the passenger the right to choose between reimbursement and rerouting (only applicable for journeys of more than 250 km distance);
Adequate assistance (snacks, meals, refreshments, as well as, if necessary, accommodation) in case of cancellation or delay of more than 90 minutes for journeys longer than three hours (only applicable for journeys of more than 250 km distance);
Compensation for death, injury, loss or damage to luggage caused by road accidents;a complaint handling mechanism established by the bus and coach companies and available to all passengers;
Setting-up of independent bodies in each EU Member State with the mandate to enforce the regulation and, where appropriate, to impose penalties.
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Jon Vercellono
Mar 7th, 13:14
Let's all just get on with it, use the bus if we need to, be glad we have buses at all, and hope for the best - the system is not from the underworld for goodness sakes, although its not heaven on earth either. Just get on with it, I'm sure everyone everywhere (even not in Malta) is sick of the whinging.
C Cassar
Mar 7th, 13:30
The only people whinging about the new system are 10-20 who comment on here. These are the ones who can't understand a networked system and/or had 'interests' in the decrepid excuse of a bus service before July 2011.
Lawrence Anastasi
Mar 7th, 14:11
The old busses no matter the condition moved people to their destination on time. No waiting, no hassle they just moved people. The tourists around the globe loved them. Now you waste your time waiting and hoping a bus will arrive. These are reject buses the UK didn't want so Malta got sucked it. Someone got a sweet deal but not the population. Keep up the pressure ( you loosers call complaining)
Jon Vercellono
Mar 7th, 14:28
Mr Anastasi, it must have depended on where you were trying to get the bus from; obviously not from St. julian's or Msida. We were always waiting, never had a seat, seats in the back broken and not repaired. Night Service buses stopping at 9, swearing, not stopping at isolated stages - the list could go on, but at least they're long gone and scrapped.
Jon Vercellono
Mar 7th, 14:30
P.S. the buses in Sliema always come as advertised, at the times advertised. You havent actually said whether you use the buses or not, or are you a scripted complainer?
Antonello Iunco
Mar 7th, 12:55
Dear Daniel Vella, I can assure you that a lot of people do travel a lot by coach, for more than 250km. The likes of Eurolines coach lines travel from continental Europe and the UK to places like Poland, Romania, the Czech Republic et al. and during the ash cloud crisis a couple years ago the only way to get to many destinations were either expensive trains or cheaper coaches like these.
Daniel Vella
Mar 7th, 15:25
Yes but you are talking about a coach service. The article does not mention any difference between the two types of service. That was my point. Inter-city vs intra-city. And most probably the legislator wanted to differentiate between the 2. So not only Malta is not covered by the law but even services inside Rome, London or Paris etc etc. My point is that the article is trying to create sensation
Mr Daniel Jones
Mar 7th, 12:54
Wow, people are complaining because they are not entitled to their 1euro refund if the bus is delayed by more than 2 hours.
E. Azzopardi
Mar 7th, 16:11
It is not that. It is the principle. Are we all equal in the EU or not? Today it is the buses tomorrow maybe something much more important.
T. Caruana
Mar 7th, 12:39
So we are being discriminated because of our size.
Size does matter! thats what i read in spam emails everyday and such EU laws being passed.
Austin Grech
Mar 7th, 12:37
couldn't this argument of distance(small island) not applicable as well for illegal's upon entering ?
Daniel Vella
Mar 7th, 12:29
Hold on a bit...WHO ON EARTH travels 250Km by bus, anywhere in the world????
Janet Bayes
Mar 7th, 12:45
HUNDREDS of people do - - - some people even travel their WHOLE holiday on a bus!
Mr Sam Spiridonov
Mar 7th, 12:47
A lot of people in the world, believe me :)
In Europe it's not so popular, of course. Europe is quite small if you are looking at the world map
Jack parker
Mar 7th, 12:48
Thats only 135 miles, many buses in the UK travel much further, like Edinburgh to London 450km.
mark johnson
Mar 7th, 12:49
Glasgow to London is a very popular bus route.
Mr Daniel Jones
Mar 7th, 12:51
Lots of people. In the UK there is the National Express buses, you can go from Cornwall to Northern Scotland.
In the US there is the greyhound buses.
Buses are cheaper than trains.
A Mifsud
Mar 7th, 13:13
Mr. Vella...there is a big world out there outside of the 20 x 40 km in Malta. Do you know some people actually take a bus rather than fly between European countries. .
JR Apap
Mar 7th, 13:26
Yeah right i think its funny too, made my day we were laughing bent backwards, not in down under in a country that size.
C Cassar
Mar 7th, 14:06
London to the Alps is around 900km and is done regularly by bus/coach in the winter season.
Lawrence Anastasi
Mar 7th, 14:17
Obviously we have someone here who thinks Malta is the center of the universe. The world is a big place, accept it, this is a regulary occurance travel over 250 km daily by bus or train outside Malta. They have WC's on these buses as well, surprise!! I bet you think Arriva is a real bus service as well and that it works.
Daniel Vella
Mar 7th, 15:04
OK Ok thank you all i see your point. but my point is this... when travelling more than a certain distance its not a bus service but a coach service. By a bus service I understand a circular route taking you from one place to another and it stops on regular bus stops on its way. What you have all kindly pointed out is a shuttle service which usually starts from a meeting point and stops once at B
C Cassar
Mar 9th, 03:21
@Daniel Vella:
No, not at all. A bus journey of 900km can stop at 10-15 different places where people can get off/on. It;s exactly the same as travelling from Mosta to Valletta but over a far greater distance. I can't believe that so many Maltese have never experienced this in Europe.
David Willow
Mar 7th, 11:57
indirect discrimination at is best here in Malta
Emanuel Farrugia
Mar 7th, 11:44
Artikli bhal dawn aktar juru kemm dan il-pajjiz qieghed immexxi min-nies ipokriti.
Emanuel Farrugia - TARXIEN
Joe Pace Asciak
Mar 7th, 11:35
The MLP’s implicit Euroscepticism is not rife in Malta.
Peter Murray
Mar 7th, 12:24
Really sir ?You of course are entitled to such an opinion but that is all it is and when making such unsupported by fact claims please back such up by clear evidence?
Peter Murray
Mar 7th, 11:34
No mention of compensation rights for fare discrimination applied against EU citizens then?
Mr Tony Gatt
Mar 7th, 12:06
They have to travel 250km first, Peter!
Etienne Galea
Mar 7th, 12:18
Carm, ghax l-EU hargita.....! Kapix! U jekk xi hadd johrog ligi ghal Malta fuq id-distanza, dawn jghatu fejn ghandhom jghatu billi jikwotaw il-ligi ta l-EU. Kapix issa?
Janet Bayes
Mar 7th, 12:46
Tony Gatt - - - I think thats a misinterpretation on your part my dear.
Jane Falzon
Mar 7th, 15:06
As I understand this article, there are only 3 instances where the 250km 'rule' applies. The fare discrimination will be illegal.
Rachel Galea
Mar 7th, 16:04
I suggest you read the article again.
carmen delia
Mar 7th, 11:31
Ghal min ma jifhimx bl inglis din ma tapplikaxx ghax id distanzi hawn huma qosra u tapplika biss fejn id distanzi huma ta aktar min 250 km
X ghandu x jaqsamli ghax ahna mhux fl EU u ghax qeghdin ghal isem biss. Aqraw sew u ifhmu qabel ma tikummenttaw.Dik il regola u tapplika mhux ghalina biss imma ghal pajjizi zaghar bhalna
J. Stafrace
Mar 7th, 11:25
It's abode thing, otherwise the bus company would go bust.
John Cundy
Mar 7th, 11:25
250Km limit only applies in those delayed or cancelled circumstances ONLY.
ALL else applies,
see: http://ec.europa.eu/transport/passenger-rights/en/29-other-modes-3.html
NB. non-discrimination with respect to tariffs and contract conditions for passengers based - directly or indirectly – on nationality,
Dave Alan Caruana
Mar 7th, 11:22
I think a few of the routes do exceed 250km ..
Raymond Zammit
Mar 7th, 11:22
It seems that the terms "discrimination" and "discriminatory" are being bandied about so much by the EU beurocrats, that the meaning of these words have flown with the wind. And if this is not discriminatory against tiny Malta, I do'nt know what is. As usual we are " figli di un dio minore ".
Joe Pace Asciak
Mar 7th, 11:21
The MLP’s implicit Euroscepticism is not rife in Malta.
David Willow
Mar 7th, 11:20
rights to compensation may not be appilcable but i'd say the rights to non discrimination is relevant on ALL journeys.
Janet Bayes
Mar 7th, 12:47
I concur there David - - - - there is no mention of journey length in that clause.
Etienne Galea
Mar 7th, 11:14
.........but if you cause the delay of a bus you are fined, and heavily. Yep, this is a crystal clear example of equal rights! Well, I gave up using the bus service. You cannot even say it is useless because to say that a service is useless there has to be the service!
C Cassar
Mar 7th, 13:28
we started using the bus service after July 2011 as we would never, ever get on the old, filthy dirty and dangerous old wrecks. We don't have a problem with Arriva, it's light years ahead of anything Malta has had with regards public transport. I'm now not embarassed to invite friends over and they've all loved the new system. They understand it, so why can't the Maltese?
Lawrence Anastasi
Mar 7th, 14:19
@ C cassar
What planet do you live on?
J Farrugia
Mar 7th, 11:14
Ah a few more things missing from Verhaugens, EFA and pinocchio himself Simon Bussutil's the EU is heaven on earth fantasy.
A M Bonello
Mar 7th, 11:07
well there is Luxembourg too
Mr Tony Gatt
Mar 7th, 11:03
What happens if you want to go round Malta a few times?
Kenneth Cassar
Mar 7th, 11:28
You'll still have to take a few short trips of less than 250km each.
LES B AVINGU
Mar 7th, 11:30
Try and get a bus first, worst service in Europe!!!!!!!!
Pauline Peterson
Mar 7th, 13:23
Kenneth,
What if you just stay on the bus and not get off. :-)
Lawrence Camilleri
Mar 7th, 13:26
Go round and round Malta in the same bus 15 times without of course breaking the journey and you may claim all damages (if any) since you would have covered 250 kms.
Kenneth Cassar
Mar 7th, 13:40
Pauline, in that case, you'd probably be kicked out ;)
Francis Sammut
Mar 7th, 11:03
When it says above that ''Non-discriminatory based on nationality regarding tariffs and other contract conditions'' what does it really mean? I mean does it mean that non- Maltese who were paying more than us locals are now to pay the same tariffs, which is only fair? Some time ago I believe they lodged a complaint to the EU regarding this state of affairs.
Pauline Peterson
Mar 7th, 13:25
I too understood the rules above like you Francis, that non-Maltese can now pay the same as the locals.
Kenneth Cassar
Mar 7th, 11:02
Everyone please note: The new EU rules do not apply ANYWHERE in Europe for journeys less than 250km.
C Cassar
Mar 7th, 11:11
Exactly but too many commenting on here don't read news articles properly. It's quite embarassing reading some of the responses on here and very worrying that these people are going to vote on Saturday. A lost cause in my opinion.
Saviour Sam Agius
Mar 7th, 11:11
Kulħadd jitkellem qabel ma jkun fehem x'inhu jaqra. Inkredibbli.
John Cundy
Mar 7th, 11:11
Sir, you are wrong and I quote from the regulations EU Site:
Additionally, the following rights will be applicable to all services (including those below 250 km):
non-discrimination with respect to tariffs and contract conditions for passengers based - directly or indirectly – on nationality. Malta look out!
Patricia Graham
Mar 7th, 11:33
There are rules for over 250km as in cancellation etc and rules for under 250km as in Non discrimination in tariffs
http://europa.eu/legislation_summaries/transport/mobility_and_passenger_rights/tr0050_en.htm
Patricia Graham
Mar 7th, 11:59
@ C Cassar, I do hope you apologize to commenter's after reading the actual ruling. This Editorial specifically states "New EU compensation rights for bus passengers not applicable in Malta", it does not state the other rules are not applicable.
Mr Tony Gatt
Mar 7th, 12:09
@ C. Cassar
You have to take into account that some of these comments are tongue-in-cheek, as the Brits say.
Joseph Fenech
Mar 7th, 11:01
Malta fl-EU ghall-isem biss qeghda u xejn aktar!!!!!!!!!!!!
Mr Mike Farrugia
Mar 7th, 11:20
X' tippretendi? Li l-ewropa taghmel xi miraklu u nikbru daqs Sqallija?????
Joseph Fenech
Mar 7th, 11:36
Mela ghadu Super One jew Joseph Muscat ma qallekx li l -Prim Ministru ghadu kif igib Ewro1100,000,000 mill - Ewropa. Ghalxejn ukoll ? Staqsi lill - Istudenti ? Ecc
M Vella
Mar 7th, 10:59
Are we part of the EU or not?unbelievable!
C Cassar
Mar 7th, 11:09
Read the article, it's for journey's over 250km. That means everyone in the EU who travels less than 250km (which is most) won't be able to claim compensation. Quite right to as there are lots of factors that affect a bus journey on a short trip that is out of the hands of the operator. These include traffic, badly parked vehicles (particularly in Malta) and diversions.
Daniel Borg
Mar 7th, 10:53
Mela ahna mux membri tal eu? Jew bix inhalsu l multi kuljum fuq il powerstation tajbin?
Mr Sandro Cremona
Mar 7th, 11:23
U IL COMMISSIONS INSEJT ?
Peter Montebello
Mar 7th, 11:35
Daniel Borg, M Vella u Joseph Fenech tistghu tghiduli, jekk jghogobkom, tghiduli fejn f'Malta nista naghmel vjagg ta' aktar minn 250 Kilometru? Tajjeb li qabel tiktbu u tikkritikaw, tifhmu dak li tkunu qeghdin taqraw.
Adrian Vassallo
Mar 7th, 10:51
Pheeww.... This is a blessing. Otherwise with the fines that would be imposed Arriva would be bankrupt. Size in this case matters....
Janet Bayes
Mar 7th, 12:53
A blessing? From whom? and for what?
TM/Arriva/ discriminate against all non residents - - and the EU regulations say they should not be doing so. EITHER Malta is a member of the EU or it is not. You cannot join a club and decide which rules apply to you.
Lawrence Fenech
Mar 7th, 10:36
Tajjeb ukoll, dak li gara fis-27 pajjiz tal-EU ghandhom qalziet qies wiehed, hemm minn qed jikaxkarlu ma l'art u hemm minn qed jasallu sal aksa, fit qed jigihom sew.
Please choose the reason of your report below: