My last invoice from ARMS Ltd was up to June 22, 2012, which was paid in August.

ARMS took an actual reading on September 13, and to date no further invoice has been forthcoming. By now I would have expected this invoice and possibly two further estimated invoices also based on two-monthly invoicing.

I phoned ARMS and spoke to one lady on two occasions during January. She advised me she would pass my enquiry on and that one of their employees would ring me back. By January 29 no one had contacted me so I again rang and received the same reply – “my enquiry would be passed on”.

No one has contacted me to date. I consider this poor customer service as well as very rude. Also as a pensioner I am concerned at the possibility of a very large bill.

My understanding is that when ARMS was set up it was specifically to collect payments quicker and at more regular intervals than was previously done. This does not seem to be happening. This will adversely affect people on tight incomes and especially after the Christmas period. Can ARMS throw any light on this problem ?