Weekly consumer advice

• When neither repair nor replacement with a similar model is possible, consumers are not obliged to accept a different model and pay the difference in price. • When a defective product is replaced under guarantee, the original commercial guarantee...

• When neither repair nor replacement with a similar model is possible, consumers are not obliged to accept a different model and pay the difference in price.

• When a defective product is replaced under guarantee, the original commercial guarantee continues to apply.

• A cash refund may be asked for when a defective product can neither be repaired nor replaced.

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