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Arriva locks rear doors of bendy buses

Arriva has disabled the rear doors on several bendy buses in what it says is an attempt to discourage passengers from riding without a ticket.

However, several drivers told The Times that Arriva had closed the doors until it fixed rear door cameras.

The newspaper four days ago highlighted safety concerns about missing safety features, including rear door cameras, on bendy buses.

The company did not explain why it blocked off rear doors rather than increase ticket inspectors or simply fine passengers caught without a valid ticket, instead saying the measure was deemed to be “the least disruptive to our passengers’ comfort and to the service”.

Transport Malta confirmed that Arriva had consulted it before disabling rear doors, and that the company’s decision stemmed from concerns over ticketing control.

Full story in The Times.

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125 Comments

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vincent Lia

Jan 22nd, 20:08

What bus is 'suitable' for Maltese roads? It is all politics, if PN does something PL says it is wrong. Bendy buses were stopped in London because of fare dodger. The driver did not look at tickets, you could enter from any door but you must have a ticket. Bendy buses can carry more than twice as many passengers and safer as the payload is on low axles.

James Tyrrell

Jan 22nd, 20:51

You should approach the MTA with this dumping idea as I think these things would be a big attraction to divers!

James Dewar

Jan 22nd, 19:00

Suggests that there are few if any positive comments to make.

joe micallef

Jan 22nd, 15:23

Hi Ms Cottis.....Apparently you have'nt been around to enjoy the PTA era buses when stating 'through crowded narrow aisles'
Ask anybody previliged riding (then) at the back of the bus and trying to get off through the narrower than narrow and fully crowded
I agree that ARRIVA has a few more hurdles to overcome but it is a plus where the underpriviliged are concerned (wheelchairbound)

Nik Dei Conti

Jan 22nd, 16:18

James, enlighten us, how can a closed door cause injury or death?

James Dewar

Jan 22nd, 19:09

@ Nik Dei Conti: Due to the type of vehicle and the large passenger carrying capacity the doors are positioned at that location to allow passnegers to get on and off in relative safety. Should there be a crash, a fire or any other emergency the remaining exit(s) if working would be grossly inadequate potentially resulting in injuries or worse to passengers many of whom may be infirm.

James Dewar

Jan 22nd, 19:14

@ Nik Dei Conti: Nik, As an illustration a comparison may be a factory where the owners have secured certain doors and windows for security reasons resulting in workers being unable to escape in event of a fire . It does happen. Exits are there for a good reason and I am sure that when the type approval was granted for the bendybus an absolute requirement would be for a rear door.

James Dewar

Jan 22nd, 19:18

@ Nik Dei Conti: Nik, Just a thought, you don't by any chance work for Transport Malta or Arriva? They seem to have the same attitude!

James Dewar

Jan 22nd, 21:53

@ Nik Dei Conti: Patently obvious I would have thought. In an emergency passengers in a fully loaded bus will be unable to exit the vehicle safely and may become injured or worse. As an example a factory where owners lock doors and windows to increase security, when a fire occurs staff are unable to exit that part of the premises and perish. If the exit is there it must work or it is a hazard.

James Dewar

Jan 22nd, 21:59

@ Nik Dei Conti: Nik, just a thought, you don't by any chance work for Transport Malta or Arriva as you seem to share their logic. They also appear to be oblivious to the dangers of locking mandatory exit doors!

Nik Dei Conti

Jan 23rd, 16:01

Not an employee mate, just a scholar of common sense. Dont forget regardless of any emergency situation the rear doors have a manual override, they arent completely 'sealed' as some allude them to be, theres also a few windows that can be broken with the supplied tools. I do agree with you though that they arent a long term option and we do need to see them off the streets.

James Dewar

Jan 22nd, 13:31

A valid point regarding health and safety. Imagine passengers attempting to exit a fully loaded bendybus only by the front exit in an emergency. Doesn't take much imagination to visualise the horrendous outcome. I wonder if such action in locking the doors could be deemed to be a negligent act and think it may well be.

Chris Finch

Jan 22nd, 17:19

Look at the picture, there are handles so the doors can be opened manually.

James Dewar

Jan 22nd, 19:24

@ Chris Finch: Wouldn't be too sure about that if the doors have been "locked". I'm no expert but basic commen sense tells me that doors on a passenger carrying vehicle should be able to open and should not be locked thereby trapping many passengers in event of an emergency. End of.

James Dewar

Jan 22nd, 13:43

Best suggestion yet!!

Sue De Nym

Jan 22nd, 19:48

Like :)

James Dewar

Jan 22nd, 13:41

The only way to get people out of cars is by physical force and that would obviously not be practical! The Arriva service certainly won't achieve that aim.

Sue De Nym

Jan 22nd, 11:50

It is a nightmare enough trying to get out with all doors functioning, the aisles are too narrow near the driver area at the front. Especially the airport bound ones with space for luggage etc...

James Dewar

Jan 22nd, 13:38

Back to the drawing board?

James Dewar

Jan 22nd, 13:48

Perish the thought but this move makes it likely that a tragic incident with fatalities may provide the answer to your question.

Krii Camilleri

Jan 22nd, 11:09

and you will know whether a door is blocked or simply closed from the outside .. just shut up, you make no sense

James Dewar

Jan 22nd, 16:20

@ Krii Camilleri: Methinks that Mr Borg makes great sense...not so sure about the sense and logic of your rude response though? I may have misinterpreted one or both comments!

Paul Borg

Jan 22nd, 17:27

Dear Krii , I do not get your point.....inside or out, those doors are meant to open as soon as the bus stops. I think you make no sense....or maybe KGB sense ?

Janet Bayes

Jan 22nd, 12:55

Chris Finch - - - not so much health and safety if there is an accident, what about fixing the initial health and safety issue? What about the health and safety issue of getting off a VERY VERY VERY crowded bus. From the back of a bendy to the front, through the crowds, carrying shopping, children, buggies, cameras, study books, laptops etc etc etc. Good luck.

James Dewar

Jan 22nd, 16:15

Can they be opened manually? Presumably depends upon how they have been immobilised. The article suggests that they have been rendered inoperative and as such that presents a very real health and safety issue. Sadly a high percentage of mumps moans and gripes about Arriva and their service to date are more than justified.

Sue De Nym

Jan 22nd, 11:48


" I have never seen anyone get into a bendy bus from the back door and I take the bus every day to work! "

I frequently use buses and have also NEVER seen it happening! The only *incidents* I came across were 2 people with overdue weekly tickets. One was sent off the bus by the driver since he said he had NO money for at least a one way ticket. The other, ordered off by the inspectors.

joe vella

Jan 22nd, 10:06

its not that easy chris believe me

joe vella

Jan 22nd, 10:08

no dont take away arriva replace the middle management with people from arriva who know how to run it and get rid of tm

James Dewar

Jan 22nd, 13:54

A view from the optimist! Whoever gets in I think Arriva should be high on their agenda as Malta has been (and continues to be) conned by Arriva.

M. Zammit

Jan 22nd, 10:36

As if I would climb out of a window! Imagine the elderly climbing out of a window. I do wonder if there's anyone sane on this island!

C Cassar

Jan 22nd, 09:33

the old 'system' was what made Malta look 'silly. The new system from Arriva is misunderstood by the Maltese. Nearly all visitors view Arriva as a normal bus service.

G Briffa

Jan 22nd, 10:01

@C Cassar. The old system was silly ? when we had foreigners coming here to see our bus system because it was the only one which was '' Vintage''. Oh yes misunderstood after almost everyday i have to arrive 15-45 minutes late for work because arriva misses a route, or because they don't have enough employees or because they have a truck broke down. Im sick of seeing comments like yours

Fran Abela

Jan 22nd, 15:57

No doubt your leader (of the Partit Laburista) will take the bendy buses off our roads - after all is he not promising everything to everyone ?

Chris Spiteri

Jan 22nd, 09:04

Good move? Do you really know what you are talking about. Find one country in the whole EU that takes this stupid measure to reduce the number of passengers without a ticket!! Why didn't they deploy more inspectors and fine passengers accordingly if caught without a valid ticket?

C Cassar

Jan 22nd, 09:36

No other country has a population that doesn't understand that you have to pay to travel by bus. No other country has a population that can't understand a modern bus system.

Why don't the Maltese understand that you have to pay to receive a service?

Parking is next, 'Pay & Display' is coming to Malta to most of it's streets and not a moment too early.

Bob Smith

Jan 22nd, 09:55

In most other countries Arriva dont collect the revenue from passengers , the governing body does , they just pay Arriva for doing the trips. And just a tip....mosty of the ' Management ' at Arriva (and I use that word very loosely) are not Maltese so if you want them to read your comments write them in English.

Michael Camileri

Jan 22nd, 09:04

DR EMMANUEL BEZZINA,MA,MAG.JUR.[EU Law],LL.D

A multitude of near misses (or near hits) occur daily on Maltese roads with the public. Drivers are human... so, given your multitude of ego honours added to your name one would think you would take these into consideration.

S. Bugeja

Jan 22nd, 09:03

There are those red hammers which can be used to break the windows.

A. Zammit

Jan 22nd, 11:22

Mr Bugeja, Am I understanding correctly that in case I cannot move fast enough to the forward exit due to a packed bus I can exit the rear by breaking a window????

Mr Richard Bonello

Jan 22nd, 07:33

Mela meta tilhaq l'45 sena inti decedut! Shame on you Mark. I suppose you are still in your nappies. Good luck to YOU Mark until you get to the age of 45... Then just fold up!!!!!!! for your own sake. Grow up and get a life boy.

Mario Farrugia

Jan 22nd, 08:12

@Mark Amaira
What an insulting comment. I totally agree with Mr Bonello's reply to your childish and offensive opinion.
Grow up, Mr Amaira. And, in the meantime, refrain from commenting until you learn the meaning of respect towards your elders. I guess eBay does not teach you that, does it?

Mark Amaira

Jan 22nd, 08:14

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Semmejt dik il-firxa t'età għax dawn ġejjin minn dawk iż-żminijiet
mhux għax għandi xi ħaġa kontrihom.

Meta jkolli 50 xorta nkun ġejt mill-ġenerazzjoni tal-internet u l-mobile.

Mr Tony Gauci

Jan 22nd, 08:55

@ Mark Amaira. Isa hej x'tezi dik. Jin twilit 1956 u nigarantilek Mark li fejn jithlu computers, u electronic gadgets indahlek min but u nohorgok mil iehor ;). Xandu xjaqsam mil lima era gejna, baqalek xtitallem fil hajja my friend. Itfa mohhok hemm ha titallem min dawk li gew qablek, tinsix xi jejd il qawl Malti li lewwel tghallem imxi umbad ibda igri ;)

Mario Farrugia

Jan 22nd, 09:31

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Issa, ghidli int, INT x'qed taghmel ghall-generazzjonijiet li gejjin? Probabilment tfittex is-soluzzjonijiet fuq l-eBay, ghax mid-dehra s'hemmhekk taghtik ir-raguni.

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