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Weekly consumer advice

• The product purchased must be exactly as agreed to with the seller.

• If a product is not as promised or is defective, we are legally entitled to a remedy.

• It is exclusively the seller’s responsibility to put things right.

• A legal redress may be claimed within two years from delivery of the goods.

• Wear and tear and mishandling of products are not covered by law.

• Apparent defects and defects we were aware of prior to the sale are also not covered by law.

• We should notify the trader as soon as we notice a defect in the product purchased.

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