Advert

Bendy bus drivers flag absent safety features

‘System discourages reporting of faults’

A number of Arriva bendy buses lack working safety features designed to minimise the risk of passengers falling under the vehicle, two drivers have said.

I’ve told management about this problem but they just shrug it off

Driver interlocks, which automatically prevent the snaking buses from moving if doors are open, are “almost always” switched off, according to a former Arriva driver.

The driver also claims that cameras aimed at buses’ middle and rear doors are often not working and sometimes missing, meaning that drivers sometimes cannot tell whether doors are still open when their buses start moving.

“It’s a tragedy waiting to happen and nobody seems to care,” Rosie, a former Arriva driver, said.

Rosie, who does not wish to be identified, resigned shortly after speaking to The Times over safety concerns and working conditions.

A recently retired bus driver and instructor, Gary Simmonds, who drove bendy buses in London until their removal in 2011, said he was “horrified” by the number of bendy buses in Malta missing the safety features.

Any bus without working door interlocks or cameras “would not be allowed on UK roads”, he said.

An Arriva spokesman said missing door cameras were sometimes out for repair and insisted that such devices could never replace drivers checking the doors through their side mirrors.

The company also said that while door interlocks were never switched off, drivers could disable them in emergencies by pressing a manual override switch.

Neither safety feature is explicitly mentioned in the company’s public transportation contract, which prohibits Arriva buses from moving if any doors are open. Transport Malta said use of cameras was “encouraged” and its inspectors had “noted a few instances where buses were in motion without the doors being closed and the respective penalties have been applied”.

However, Mr Simmonds said: “Bendy buses have these features for a reason. No new bus should move when its doors are open. No driver should be driving a bus unless they have working door cameras. It’s that simple.”

Rosie said cameras were out of order “so often that it can’t be a matter of repairs”. When challenged with Arriva’s statement that any disabled interlocks were down to drivers disabling them, she agreed, but said the company showed little interest in stopping the abuse.

“I’ve told management about this problem but they just shrug it off. And the system actually discourages drivers from reporting faults,” Rosie said.

It is drivers’ responsibility to check buses for defects when they pick them up from Arriva depots in the morning. They are given five minutes to do so, Rosie said.

“In those five minutes we’ve got to collect our duty sheets, find our bus and check it. And once you sign for your bus, it’s your responsibility. If you get stopped by a warden, you, not Arriva, pay the fine.

“We’re allowed to refuse a bus but three refusals get you a warning – even if you had valid reasons each time,” Rosie said.

Despite several reminders, Arriva did not reply to questions about its bus checking procedures. As a result, drivers tended to gloss over tests, she continued.

“Transport Malta inspectors sometimes come aboard and check but most only check the basics: breaks, indicators, headlamps, that sort of thing.”

Transport Malta said inspectors did not specifically check for working door interlocks, as these were a “standard safety issue”.

Inspectors had noted two buses that moved with their doors open in recent months, it said.

One bendy bus driver showed The Times his camera panel. Monitors were installed but not working.

Whenever I complain, I’m told I should be grateful we’re not driving the old buses... but I didn’t sign up to drive those

“Drivers switch them off and nobody checks for them, so everyone’s happy,” another driver said when asked about door interlocks.

Mr Simmonds told The Times he kept a log book detailing various faults he noticed on Maltese Arriva buses. It details the bus registration number and its faults, from “cracked windscreen” to “bus moves with door open” or “smashed rear panel”.

Arriva is paid an average of €685,000 a month to run the public transport system using its fleet of 285 buses. It has also received various taxpayer-funded, one-off payments, including more than €235,000 to ship 30 buses to Malta and a further €244,000 to refurbish 28 vehicles it bought from Transport Malta.

Its original €6.2 million yearly government subsidy was upped to €8 million a year after widespread complaints of inadequate service led to a route overhaul.

Mr Simmonds said he had turned to the newspapers as a last resort.

“I’ve been to Arriva’s offices four times to tell them about safety shortcomings but they don’t seem to care. They just take my number, say they’ll call back and never do.”

Rosie, at the time still employed by Arriva, voiced her frustration.

“Whenever I complain, I’m told I should be grateful we’re not driving the old buses, with their exposed engines and no doors. But I didn’t sign up to drive those. What’s the point in buying modern buses if we’re not going to use them properly?”

Advert

100 Comments

Post comment

Please see our new Comments Policy

Comments are submitted under the express understanding and condition that the editor may, and is authorised to, disclose any/all of the above personal information to any person or entity requesting the information for the purposes of legal action on grounds that such person or entity is aggrieved by any comment so submitted.

At this time your comment will not be displayed immediately upon posting. Please allow some time for your comment to be moderated before it is displayed.

For more details please see our Comments Policy

Your User Profile is incomplete.
Please click here to complete your profile before posting comments.

vincent Lia

Jan 3rd, 18:49

You are very much wrong Mr Azzopardi, bendy buses carry more than twice as many passengers. Standing passengers are safer as they are low from ground level making the bus more stable. They are more friendly to disabled people using a wheel chair and mothers with prams. They are very friendly when there are many people waiting for a bus. In Malta passengers are only allowed to board from the front

joe vella

Jan 3rd, 20:22

the earlier we get rid of the maltese management the better they are the problem not the buses

Natalie Mallett

Jan 3rd, 22:53

Do you use them yourself? I am very happy with the service I am getting so please stop moaning and get some positivity into your life.

vincent Lia

Jan 3rd, 18:43

Bendy buses were originally introduced by Ken Livingstone a labour Mayor of London and taken out of service by a Conservative Mayor. He got rid of bendy buses as passengers were not paying the fares. A uniformed inspector comes from one door fare dodgers come out of another. In London to ride a bendy bus you must have a prepaid ticket and the driver does not check as you can enter from any door.

vincent Lia

Jan 3rd, 18:55

In Malta all becomes a political issue by those of 'team maqud' complaining just about everything be it a bridge, a hospital, a school, vouchers for electricity, a smart city, a recycling plant, a sewage plant, low unemployment and even a good budget that gives tax cuts when other countries have more tax budgets.

James Dewar

Jan 3rd, 17:27

Fran, the problem is that Maltese commuters and tourists were deluged with unrealistic promises about the new service and when it failed to deliver they had a right to be dissatisfied. The service has so far fallen far below the standard promised. To suggest that it is not worse than the previous service (and some would debate that) is hardly encouraging given the money spent and promises made.

C Busuttil

Jan 3rd, 17:52

I was in favour of the reform, however today I regret the old system with those rude drivers and by the way I am a nationalist as you will never even dream to be one.

Admitting that it has been a failure will be the honourable thing to do, I am certain it was not intended to be such. However facts are facts and I am afraid that soon we will hear more about Arriva

Andrew Pisani

Jan 4th, 11:10

After all the money that was thrown at Arriva and all the alterations Malta did to accommodate them, I would definitely hope it's not worse than the old system. However I feel it is. But that's my opinion. The main disappointment is that as always we were promised paradise and got Arriva instead. And as always the minister involved and his side kick Manuel Delia are nowhere to be seen

Peter Murray

Jan 3rd, 19:16

Hear ,hear sir!

James Dewar

Jan 3rd, 14:08

Perfect illustration if there are still those that need one!

C Cassar

Jan 3rd, 14:24

There is absolutely nothing wrong with the articulated buses. The problem stems from those who drive them and other road users who don't give them enough space. The warning signs on the back are there for a reason, so why don't you heed them? This is typical of Maltese who simply ignore road signs and warnings. There really needs to be a sea change in the attitude of all Maltese drivers.

Alan Cotton

Jan 3rd, 15:57

@C Cassar, Very true words, driving here is an nightmare, does anybody really know what an "STOP" sign means???????????????

O Galea

Jan 3rd, 16:25

@ Mr. Cassar...(before you judge me). i was driving up regional road minding my own business... when one of these buses sped up the hill and in order to go around the roundabout swerved into my lane and nearly rammed me into the side wall !! Yes of course you are right... it's the people who drive them. I wouldn't dream of overtaking them coz i do not have a death wish. I reported him of course

Mr Lawrence Mifsud

Jan 3rd, 15:06

...100% better than the old bus system - that does not make them GOOD, does it?

Steven Smith

Jan 3rd, 19:02

more then likely the cameras not working therefore could not see anyone getting off !..can not totally blame the driver...its the lack of maintainence

C Cassar

Jan 3rd, 14:27

They do carry the warning signs indicating the length of the bus. The problem is (as demonstrated here) is that Maltese drivers have very low or non-existent concentration levels. They have very little spacial awareness and never look ahead. All articulated buses have a warning sign indicating their length. Next time take a look rather that make a phone call/sms, eat food or smoke a cigarette.

Alan Cotton

Jan 3rd, 15:59

@C Cassar, totally agree.

Joseph John Camilleri

Jan 3rd, 15:14

Issa jitla' l-PL u l-buzllotti kollha jispiccaw.

Tony Borg Borg

Jan 3rd, 12:00

Mr. Buttigieg qabel kont tirkibhom kollha minghajr bibien? Dawk li kellhom qatt ma uzawhom.kull meta irkibt sissa dejjem bil-bibien maghluqa.

Joe Busuttil

Jan 3rd, 13:47

Yes,yes, shame and a double shame. Soon he will disappear form the public scene,but the woes he leaves behind will be with us for a long time.

Peter Murray

Jan 3rd, 11:40

Good question Turu -and I would like to know the answer to that one also.

Luciano Chetcuti

Jan 3rd, 12:04

Perhaps it got carried away.

MT Caruana

Jan 3rd, 12:35

ghadhom bil Christmas holidays. Jew gejjin b arriva u ghadhom ma waslux.

Deo Catania

Jan 3rd, 12:32

dik kienet biss kummiedja biex taparsi TM hija awtorita serja, pruvaw jidhru sbieh mal-poplu imbaghad fl-ahhar qalu li raw improvement qawwi.

Luciano Chetcuti

Jan 3rd, 11:03

Mela jekk State of the Art, allura veru li din hija ohra li tixrob il-flus tat-taxpayer Malti u mhi effcjenti xejn; bhalma huma l-Mater Dei (hela ta' spazju u pazjenti mibghuta fi sptarijiet ohra), it-tejatru bla saqaf imma b'tinda fuq il-palk u l-mostru biex suppost jintuza minn 65 parlamentari (meta jfettlilhom jattendu ghas-seduti), l-ahhar tnejn hassru l-identita' ta' belt storika wkoll.

Tony Borg Borg

Jan 3rd, 12:07

Sur Muscat tiftakar l-ikbar buzulotta ta meta konna nistennew karozza u minnflok kien immur izarma? Tiftakar buzulotta ohra meta f'certi rotot is-servizz kien jieqaf fis-segha u nofs u llum idum ghaddej sal hdax ta' billejl? Dawn u hafna buzzulotti ohra l-gvern kien johrog mit-taxxi taghna sussidju ta' iktar minn ghaxar miljuni.

Luciano Chetcuti

Jan 3rd, 17:37

@Tonio Borg Borg
Forsi veru li dak iz-zmien meta l-vetturi kienu propjeta' privata, xi sewwieq (u mhux dejjem biex ma niggeneralizzawx) kien izarma kmieni. Dwar is-sussidju, ma tantx inbidel ghax ghalkemm minn 10miljuni issa qieghed ihallas mit-taxxi taghna 8miljuni, tinsiex li dak iz-zmien konna nhallsu 47c u issa 1.50 euro - 3 darbiet aktar li jekk tahdimha issib li Arriva qed idahhlu aktar.

Tony Borg Borg

Jan 3rd, 12:12

Sur Portelli ikun interessanti dokumentarju dwar id-dhahen tal-karozzi li kenna qabel 2011.Interessanti wkoll l-apparat state of the art li halilna gvern Socjalista, is-sistema ta' telephone Strowger.

Mario Camilleri

Jan 3rd, 10:07

@Silvan Said,
The prime negotiators and authoritarians are the Ministry and TM. Arriva is only the operator. Remember the Mayor of London Boris Johnson who wanted the bendy buses off the streets? That's how it should be here!! No reports, no investigations no nothing, they are dangerous, unreliable and inadequate!!

Steven Smith

Jan 3rd, 10:18

mario...they are only dangerous in the wrong hands, only unreliable because they are not being maintained by the Maltese !

carmel cassar

Jan 3rd, 11:07

I like your humour.Perhaps Austin carries this ton of bricks and drop it himself to make sure of a job well done. If I may borrow your quote NOT IN MALTA.

James Dewar

Jan 3rd, 17:38

@ Steven Smith: Perhaps it is their unsuitablity for Maltese roads and villages that makes them dangerous. As regards maintenance it is the absolute responsibility of Arriva to ensure that it is carried out on time and as per manufacturers instructions. Anything less is gross negligence leaving Arriva liable to claims in event of injury or damage.

Lawrence Hallett

Jan 3rd, 10:41

sorry but when did arriva ever have a good name?

C Cassar

Jan 3rd, 10:17

Yes. Take a look at most of the crane operators in Malta, ageing equipment that would have been condemned 20 years ago in all othe EU countries. Take a look at the number of ageing commercial trucks that leak diesel and oil on the roads, again they would have been scrapped more than 20 years ago in other countries. Why don't the Maltese invest in modern equipment? Is it that they don't understand

Deo Catania

Jan 3rd, 12:29

C Cassar since when Arriva is a Maltese company?

C Cassar

Jan 3rd, 14:29

@Deo Catania:
Where did I state that Arriva was a Maltese company? No, I didn't. It's the management and employees in Malta that are the problem. They have no concept of working in a professional service infrastructure and the results show this fact. There are plenty of professionals in other parts of the EU who would run the system in Malta on a professional basis.

Alan Cotton

Jan 3rd, 16:07

@C Cassar, again you have hit the nail on the head, in the UK unsafe Buses stay for repair, here it seams they go out on service, the driver say's "NO" then the driver is told to take the bus out, its not ARRIVA its the people running ARRIVA by Maltese and its all done by fear............

Fran Abela

Jan 3rd, 16:25

You seem to be a very tolerant person Mr. Gatt. So, according to you anyone who has the brains to debate about the new bus service is a PN lackey. I would say that some people just do not want any reforms. Criticise if you must, but do not insult people who try to find something good in the new bus service. No one said that the new bus service is perfect and one admits more can be done.

Fran Abela

Jan 3rd, 09:52

Jien mhandhiex ghajneja blue jew homor habib izda nara id-differenza bejn it-trasport issa u ta qabel ghax kont nuzah fil passat u anke issa. Naqbel li ghat hemm hafna xi isir izda li tghid li mhux ahjar nhix verita jekk veru li tuza il trasport pubbliku. . Ftaqar illi il Maltin idumu biex jaccettaw u jaddaddataw ghal kambjamenti u lesti igergru fuq kollox.

MT Caruana

Jan 3rd, 12:32

@Fran Abela

Int bis-serjeta? Jien kont nuza transport l antik kuljum fil-passat u 'ssa qed nuza l-arriva, u iva u zgur li hemm differenza kbira, fil-hin u sigurta, nipreferi nirkeb fuq karrakka milli go bus mhux hazin u xejn ma jahdem fijha.
So ghalija min ifahhar l-arriva, jew blu biss jara, jew qatt ma rikeb wahda.

Mario Camilleri

Jan 3rd, 10:09

@C Cassar,
What nationality are u then? It seems you are an expert in this field!!

C Cassar

Jan 3rd, 10:27

What has nationality got to do with this subject? I'm a realist and don't let my nationality or political views get in the way of admitting when something has failed and who caused the failure.

Joseph Cauchi Senior

Jan 3rd, 11:02

There could be some truth in what Mr. C. Cassar is saying!

It’s worth investigating!

JC.

James Dewar

Jan 3rd, 12:10

It's the quality of the buses and maintenance issues that are of concern here and it wouldn't matter what nationality was involved, if things are broken they are broken and potentially unsafe.

Mario Camilleri

Jan 3rd, 13:02

@C Cassar,
The nationality issue was sarcastic! But implying that "by INVOLVING Maltese with modern technology - they simply do not mix" and again stating that "...no culture of improving systems with modern technology in Malta. The Maltese will break, smash.......immaturity and unfounded statements.
Better said that some drivers are irresponsible if the issue is neglegence!!

Desmond Mangion

Jan 3rd, 14:15

Other eu management & workers? i hope you are not thinking about some British ginger to come and make things worse, i work as a bus driver here in the uk, am driving an 18 year old bus, no heating, fumes from the engine coming into the cabin and if i refuse to drive it, guess what? sent home with no pay. Arriva Malta is supreme compared to some parts of the world

Louis Saliba

Jan 3rd, 19:34

According to C. Cassar, who has a Maltese surname, but whose nationality and place of residence we do not know, the Maltese can do nothing right, are unable to adapt to anything new, and so on and so forth. He appears to be utterly incapable of posting a comment without insulting anything and everything Maltese, and does not realise that his unfounded assertions are easily proved ludicrous.

Joseph John Camilleri

Jan 3rd, 15:22

At least no thick diesel exhaust from buses any more.

James Dewar

Jan 3rd, 17:43

@ Joseph John Camilleri: Not yet but guaranteed to pollute well before the end of the contract period given the apparently poor servicing and maintenance arrangements!

Advert
Advert