• Consumers do not have a legal right to exchange goods unless these are defective or not in conformity with the contract of sale.

• When no legal rights apply, consumers have no other option but to accept the solutions offered to them by sellers.

• When a credit note is accepted, consumers should pay particular attention to its expiry date and other terms and conditions related to its use.

• Cancellation rights such as the cooling-off period only apply when consumers buy goods through a distance means of communication, such as internet, telephone, teleshopping and catalogue shopping.

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