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Outpatients urged to confirm their appointments

Mater Dei Hospital has urged outpatients to phone its Customer Care Department to confirm their appointments before calling at the hospital.

It said that some patients had been affected by industrial action ordered by the UHM. Paramedics had also been ordered not to answer the phone and patients were therefore not being informed that their appointments had been called off.

The hospital therefore urged outpatients to phone on 25454184 or 25454286 to confirm their appointments.

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Jonathan Camilleri

Nov 17th 2012, 08:32

MDH management should be sorting out the employer-employee relationship, without having patients risk suffering from misinformation.

The employment conditions and customer service are different aspects of management that especially in the case of healthcare, should not be mixed up and politicized, in my opinion.

Joseph Brincat

Nov 16th 2012, 17:58

Well said Mr Zammit. By ordering a strike the UHM is fully responsible for the hardship to the patients who perhaps have been waiting a long time to get an appointment and also other people who are using the POYC scheme.

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