Weekly consumer advice

• The seller of the holiday has to make sure that the holiday is exactly as promised and as agreed in the contract of sale.

• Consumers should be given a written copy of the holiday’s sales contract, which should include specific information about the holiday.

• Holiday bookings can be transferred to another person who satisfies all the conditions applicable to the package.

• Suitable alternative arrangements must be offered to consumers when an essential part of the package holiday is changed or cancelled.

• Where applicable, financial compensation may be claimed for moral damages.

• Any shortcomings during holidays should be reported immediately.