Go offers free services as goodwill gesture for recent power outage

Go has announced it will be making a gesture of goodwill to all mobile customers following the service outage of the September 6 on its mobile network.

All Go ‘pay as you go’ and ‘pay monthly’ customers will be given 100 SMS free of charge.

For ‘pay as you go’ customers, the free SMS will be valid towards Go mobile numbers and can be used over the weekend of September 29-30.

Go ‘pay monthly’ customers on unlimited tariff plans will, through this gesture, enjoy 100 SMS to any local network for free, while the free SMS to subscribers on any other ‘pay monthly’ tariff plan will be valid towards Go mobile numbers only.

All ‘pay monthly’ customers will be able to benefit from their free SMS throughout the whole month of October.

Go’s mobile network was affected by a disruption on September 6 that the company said was promptly cleared and service was restored by early afternoon of the same day.

In the wake of the service disruption, Go expressed its sincere apologies to customers for the inconvenience caused.

Speaking about the gesture of goodwill, Markus Golder, chief commercial officer at Go, said: “We want to take this opportunity to make it up to those impacted by the outage for the inconvenience and frustration they experienced over the disruption period.

“This further emphasises Go’s commitment to its customers.

“We truly appreciate our customers’ support through such a difficult period last week. Our gesture of goodwill is aimed as a thank-you to all our cust-omers affected by the mobile service outage.”

Go is Malta’s first quadruple play operator, a truly converged and integrated communications and entertainment company with a wide range of services.

The company powers more than 500,000 customer connections and services – making it the largest communications provider in Malta.

Go has been in the business of communications for the past 30 years and its major shareholder is Emirates International Telecommunications LLC (EIT), a joint venture between TECOM Investments and Dubai Investment Group – both part of Dubai Holding. The remaining shares are traded on the Malta and London Stock Exchanges.