GO gives free SMSs after service glitch

F Borg

Sep 14th 2012, 09:52

I am shocked reading this junk below! Are you the same ones that usually complain that nothing is given back when disaster happens? Are you the same ones that complain about the lack of compensation culture in our country? Most probably you are. The greedy ones that have never enough. The unsatisfied crowd that whine safley behind the PC screens. Lol! I, like many that do not bother to air mud here, would like to thank Mr. Golder for this brave move. You weren't compelled giving out nothing but you did. maybe it is not much, but back at school they always taught us to say 'thank you' when somebody gestures me, no matter how small that token might be. But good manners seem to be scarce with this portion of our society

Does anybody know what Voda gave to US customers following the recent period without service?
N-O-T-H-I-N-G!!
So go on and suit yourself, come and join on this side of the fence! I am crossing back over today!!

Neville Roberts

Sep 14th 2012, 09:14

Always ready for a fantastic bargain in Malta and this one beats the best !!!! Well done GO, honour your customers like this and Vodafone will be doing good business !!

Michael Camileri

Sep 14th 2012, 08:22

only 100? I think 1 month unlimited is more on the mark

Edmund Mifsud

Sep 14th 2012, 08:10

Dear Mr Golder, don’t you think it is better to upgrade the fixed telephone line system at Luqa – Indri Micallef Str. Some months ago we tried to upgrade our GO TV to Interactive HD, but the reply we had is that the telephone lines in the area are still to be upgraded and Interactive HD system won’t work. We are still waiting for a reply from your company, or we need to switch to another TV service to get Interactive HD.

Anthony Arpa

Sep 14th 2012, 07:41

This is another Very Funny Joke on Go Customers ..... What i can say to all mobiles owners is dont stick to one firm go from one comp to another ... just jump on offers after all we have the right to keep out mobiles numbers ... About our mobile servers we dont realy have a good choice to choose and we only have to choose the best from the worst ...

David Willow

Sep 14th 2012, 06:30

why the discrimination against PAYG customers . GO please explain.

D Borg

Sep 14th 2012, 00:48

How negative all your comments are. Look how crazy and greedy we have all become!
Does anyone remember what we did before mobile phones????? Go do something positive and productive with your lives.. You'll be surprised.

Mrs Maria Rosaria Brincat

Sep 13th 2012, 22:54

Bless their little hearts LoL Where are the people who work at the Consumer Affairs Authority, who are being paid from our taxes to give us a service? And what about riklamar qarieqi? What is the Malta Communication Authority doing about the people 's complaints?

Mrs Maria Rosaria Brincat

Sep 13th 2012, 22:44

Bless their little hearts LoL

Anthony A. Mifsud

Sep 13th 2012, 22:43

Go has yet to contact me!
It's always positive to do an appologies. In such a gesture
Ninu

George Attard

Sep 13th 2012, 22:32

Ahjar Tirrangaw il booster ta Dellimara ghax ahna xejn ma naqbdu minn hemm!!!! Servizz tal qamel

Kevin Bonello

Sep 13th 2012, 21:51

Maaaaaa!! kont, qlibt u ergajt maghkom ghax hajjartuni u ndunajt li ghamilt zball!! Bye Go cu when I die.... maybe :)

Alfred Vassallo

Sep 13th 2012, 20:25

Mr.Golder are you for real??? Do you think your customers are imbeciles or fourth generation degenerates?
100 SMSs free in two days????????!!!!!!!!!!! Talk about..........

Joseph Borg

Sep 13th 2012, 19:44

LOL... Good one. So I need to burn out my mobile and send 100 SMSs in 2 days between 29 & 30th September. If Mr Golder thinks that this "compensation" is a sign of goodwill, then he should attend a customer care seminar so he can understand how a client should be treated.

Francis Bonello

Sep 13th 2012, 19:13

GO wants to ridicule us. They do not merit our custom!

wayne scicluna

Sep 13th 2012, 19:11

Prepaid only to Go numbers? Suddenly I feel glad that I switched to Melita a long time ago.

Carmel De Gabriele

Sep 13th 2012, 18:46

HRAFA!!!

J Borg

Sep 13th 2012, 18:37

will i get a refund for getting a third of the internet speed i pay for?

Steve Attard

Sep 13th 2012, 18:04

100 SMSs free of charge to be used over the weekend 29-30 September 2012. What a joke.!!!! Who do think you're fooling here ????

Mario Aquilina

Sep 13th 2012, 18:02

100 sms to be used over 2 days off-peak. Hmmm. That's great! Now, who can I sms?

stephen falzon

Sep 13th 2012, 17:40

today we had same problem again no reception at all for the whole afternoon, will go give us again 100 free sms

M Theuma

Sep 13th 2012, 17:38

This happened on the 6th.

What about us who since 3rd September are still without a fixed line service and internet comes and goes at one third of the speed?

Several calls and emails to GO served for nothing. I gave them three mobile numbers for a line technician to call us on. How can one believe Customer Care that we're in a queue of multiple complaints and will be seen to accordingly?

A one or two day delay would have been acceptable but this situation has been going on for 11 days now!!!

Some EU standards we have here.

J Busuttil

Sep 13th 2012, 17:35

At the moment no customer care facility. You just cannot report a fault. Prosit Go imbasta announcing profits this year.

Mario Grech

Sep 13th 2012, 17:27

This is a pathetic excuse for compensation. €5 that in reality costs the company €0, and that also needs to be spent over a specific weekend. Who sends 100 SMSes over a weekend any way? Did it not cross Go's mind that their prepaid customers (like me) might also have a life?

Luke Bonnici

Sep 13th 2012, 17:21

free SMSs on the unlimited tariff plans? I might need some help with defining the word unlimited!!

Alan Xuereb

Sep 13th 2012, 17:13

I'm really confused here! Who's the imbecile?

John Caligari

Sep 13th 2012, 17:09

How about us who had their internet service b/down not through any faults of theirs. Others had their digital TV b/down as well .

Charlo Zammit

Sep 13th 2012, 17:08

GoDaddy offered me one month free hosting because of the cyber attack they suffered this week. I believe 100 Free SMSs were a reasonable offer but in the event one could used them indefinitely and not just over 2 days.

Michael Magri

Sep 13th 2012, 16:54

Oh My God..... `GO` tell it to the marines, will you...!! Ara tfallu ta`... !!!!!!!!!!!!!!!!!!!!!!!!! LOL :):):)

Joe Cilia

Sep 13th 2012, 16:49

Fantastic compensation for all those that got caught without services, we as customers are really taken for a ride by our local service providers, tal biki

Frank Abela

Sep 13th 2012, 16:39

"For Pay As You customers, the free SMS will be valid for other GO mobile numbers and can be used over the weekend 29-30 September 2012." - dawn bis-serjeta? or for mr golder's benefit "are you for real?"

I think that this is absolute discrimination because all the inconveniences suffered by those on monthly contracts was experienced by us on a Pay as You Go subscribtion. Who is it that can make use of 100 SMS in just two days and ONLY to GO Numbers.

D Portelli

Sep 13th 2012, 16:38

JOKE OF THE DAY!! GO you didn't give as anything. We already have unlimted sms (2000/month) in our contract which we don't use all. A compensation of the montly payment would have been better, maybe a refund of the day. The situation is that you didn't give us anything at all.

M. Zammit

Sep 13th 2012, 16:30

Go and other mobile operators have a way of getting free publicity any way they can but such adverts are only for the gullible!!!

I totally agree with you George Caruana... why should GO dictate to us when we should use the free smses being given as compensation for the service glitch? Why doesn't GO treat us customers with some respect and give free smses to all users to be used by the end of the month to all local networks?

And to those who are still without a telephone line, the days without the line should be reflected in the rental agreement date being put forward accordingly and some extra days added for the inconvenience.

And I'd like to take this opportunity to say that GO should adjust its tariffs downwards for those with an internet service in addition to a landline to compensate it's customers for the need to pay rent on both, some people have a phone line just for internet and I do not think that this is fair considering the competition that uses cable not the telephone line!

And on a final note, what about upgrading the reception in my area (birkirkara) which complaint has been ignored for the past years.... have to go out on the road to have a good reception... thanks GO!

Daniel Borg

Sep 13th 2012, 16:24

Lol smses lanqas adni nuzahom, ax nuza l messenger, nitmelhu bin nies.. kont nipreferi dawk il 100 smses jizdidulek mal card bhala flus

Jake Farrugia

Sep 13th 2012, 16:22

"For Pay As You customers, the free SMS will be valid for other GO mobile numbers and can be used over the weekend 29-30 September 2012." - dawn bis-serjeta? or for mr golder's benefit "are you for real?"

haha

100 SMS.... ONLY to go numbers...and use them in two days. you would have been better off not giving anything than this ...sounds like a sick joke.

Louis Craus

Sep 13th 2012, 16:15

And what about those who were without internet?

Doris Zammit

Sep 13th 2012, 16:09

And what about those that are yet without a telephone line because of last week's storm?

George Caruana

Sep 13th 2012, 16:07

really its good saying they will offer 100 free sms but who really sends that many messages over a 2 day period.

If people do send that many are all of their contacts GO subscibers.

Come on now GO dont try and make something look great when really u know its not, give a proper compensation give a week period for sms to be sent ot all networks