Updated: GO says most mobile phone services have been restored

Adrian Darmanin

Sep 7th 2012, 18:29

To Dan Atkinson (LLD)

If you read the term and conditions you also find that Go cannot give your details without your concent and in my case they still gave them out. And they are saying that is not a breach of contract! Go is simply crap and the way they act is only a "legal" way to rob people. They are asking me to pay €700 in order to terminate the contract which clearly enough they breached more than a couple of times during these past 2 years!

N Mifsud

Sep 7th 2012, 00:40

GO, GO, GO, GONE!!!!

Just a happy Voda customer who are represented globally!

Adrian Darmanin

Sep 7th 2012, 00:16

Go customer service is crap. Eventually all they have is crap. 2 years ago i agreed and bounded my self in a 2 year contract with Go. I asked and fill the form so that my number wouldn't be listed on the online directory. Last June i came across a guy who phoned me on my cell and when i asked where did he got my number, guess what? He got my number from the online directory! I asked them so that immediately they would remove my number but 1st they said they had to do an internal investigation to see why this was done. And dear God it took over 3 weeks before my number was removed. And here is the best part..they offered me 20Euros compensation for infringing my Data Protection. All of you guys who think they don't have their numbers online better check cause the incompetence of Go might lead someone of you to a case like mine..And remember they might give you a 20Euro Discount too

Paul Attard

Sep 6th 2012, 22:42

Interesting, they don't specify the reason for the outage. Were people still getting the usual signal level on the phone or was there no bars shown?

francis x caruana

Sep 6th 2012, 21:30

its now 21.30 qd i still cannot say that my go reception is good.We get lot of rubbish text from go eerynow and then. surely go could send one to apologize about this nd give us hits as what is happening.

Brian Bonnici

Sep 6th 2012, 21:25

Many of you in here provide some sort of customer service..think about the customer service you provide to your customers, and start competing on offering a better customer service because the customer service we get from all the shops in Malta is simply crap!! so start yourself before looking at other's!

Paul Portelli

Sep 6th 2012, 20:52

we want compensation

Keith Camilleri

Sep 6th 2012, 20:30

We weren't really effected today. Most people are on other networks anyway those that were on GO just called from a fixed line. Did we get compensation for the power station cut out for one day a couple of years ago in the middle of summer ? Don t make a fuss it's not the end of the world just yet !!!! With some comments here you would think that GO took their mummy away for a day

Ivan Tabone

Sep 6th 2012, 20:16

Thank you dear Go. I was expecting an urgent and very important phone call which obviously never arrived. I could not access my emails from my mobile since I was not at my PC. And not even internet was accessible so I couldn't have known that GO had problems. Really thanks for making me miss that important call which will eventually cost me money. Much appreciated.

Rachel Galea

Sep 6th 2012, 19:58

To M. Zammit

When was the last time you managed to keep all you promises..... and I mean all to whoever they were made?

I in you whole lifetime you have never dropped one then you can criticise all you like..... otjherwise shut up

Antonia Vella

Sep 6th 2012, 19:49

Se taghti xi haga l-go wara dan l-inkonvenjent jien sija ilu gieni servizz tal misthija

Dunstan Camilleri

Sep 6th 2012, 19:18

Come on Sur Patrick just trying to break of the ice I presume y\that you are one of those negative persons in life, Have a break and allways look on the bright side of life Nispera ..........

James Sultana

Sep 6th 2012, 19:10

Not related directly to today's prolem, but since many mentioned it : It would be interesting to know what would those people who have complained that they have always had mobile reception problems at home and Go never did anything about it do and say if to solve the reception signal they were to install an extra repeater on their neighbours roof ! Not related to this outage, but it seems that everyone wants the perfect service but nobody wants the downsides related to it. And if you think that by placing repeaters in remote places (are there are any or enough left in Malta) you will solve the problem, just keep in mid that the further away you are from a repeater, the more power your mobile needs to communicate when it is a centimeter away from your brain cells.

M. Zammit

Sep 6th 2012, 18:40

United we stand.. divided we fall!

Perhaps it's the time to turn things around and tell service providers that we rule... but... are we willing to take action as is convenient to us and at the same time send a message?

I myself will not sign a contract. I myself will not pay unless I get the service I pay for. I myself will write a formal letter to GO requesting compensation. I myself will insist on dictating the terms or throwing my mobile away... who will join me?

Tania Attard

Sep 6th 2012, 17:58

I HAVE BEEN WITHOUT A LANDLINE SERVICE AND INTERNET SERVICE SINCE LAST MONDAY. AND TODAY I SPENT 5 HOURS WITHOUT MOBILE SERVICE. I DON'T MIND NOT HAVING MOBILE SERVICE BUT TO BE WITHOUT A LANDLINE FOR THE 4TH DAY RUNNING IS DIABOLICAL AND UNACCEPTABLE. WHAT IRKS ME IS THAT 'GO' DO NOT GIVE ANY EXPLANATION FOR THIS OTHER THAN TO BLAME IT ON LAST MONDAY'S STORM! DO THEY HAVE COMPETENT PEOPLE TRYING TO SOLVE THESE PROBLEMS. WILL THEY GIVE US A REFUND FOR NOT HAVING THE SERVICE FOR SO LONG? IN THIS DAY & AGE THIS IS UNACCEPTABLE!!!!!!!!

N Attard

Sep 6th 2012, 17:20

Hope this happens to each and every mobile provider at least 8 hrs a day, everyday. Mobile phones are ruining our lives as we are living a very fast life due to them. Nowadays everyone expects you to act within minutes and are always available 24/7.

Peppi Borg

Sep 6th 2012, 16:59

At Zabbar Go land line is off since three days now, go mobile service is off!!!!!!!

edgar rossignaud

Sep 6th 2012, 16:25

As of now, I am still without a service, so what is GO saying that they have restored the system. Unbelievable disservice

Silvio Mizzi

Sep 6th 2012, 16:14

reception problem gsm and 3G , Use sat mobile reception.

Kevin Camilleri

Sep 6th 2012, 16:01

Hey... 12 years ago we had no problem to live without it.

OK, today's world has changed, but these things happen! We cannot just rely on technology... it is not the most reliable thing in the world!

Joseph M. Grech.

Sep 6th 2012, 15:56

GO charges us even for one day late payment.

Is GO going to give us a rebate for the hours we were without any mobile service?

Dunstan Camilleri

Sep 6th 2012, 15:24

5 hrs without service well lets be honest we all had a break and returned to our old normal life before the mobile phone came to life again and started bugging our lives.

Anthony A. Mifsud

Sep 6th 2012, 15:07

We simply got ignored and left in the cold. Ninu

L Falzon

Sep 6th 2012, 15:06

Oh! some of you please stop whining!! ....... Shit happens to everyone, if you want perfection just don't apply for services with any of our local providers!!

..... Besides has anyone ever asked Enemalta / ARMS for a refund when we are left without electricity?? After all we all still billed and have to pay for the Service Charge when the bill comes, and after being left in pitch darkness for God knows how many hours, you're left with all electrical appliances not being able to be used, plus having to throw away most food in the fridge/freezer, plus risking of having to buy new appliances because they get busted when the electricity comes back on!!

So now tell me? ..... which is the costly loss suffered from our pockets?

A. Sultana

Sep 6th 2012, 14:52

GO's service is actually getting worse instead of improving.

Stephen Mangion

Sep 6th 2012, 14:39

Any reductions to damages caused?

Sj Costa

Sep 6th 2012, 14:39

Mhux hekk GO....issoltu dejjem b'xi haga, customer care dizastru u refunds ta xejn. L-iktar meta jaqbdu jibatu kontijiet bl-addocc ta l-internet u tal-calls. Lura fi 2009 jibatu kontijiet bl'addocc lil publiku lil-eluf ta nies sahansitra kontijiet ta 8 xhur ta l-internet telaw sa 2,600 euros meta f'xahar minnhom kont koen ta 1300 euros ara naqra kif jista jkun. Ma tircievi aqas biss karta ta kont min ghandhom u inti minghalik li qed jinqata l-pagamanet ta kul xahar (kif kien hemm fuq il-kuntratt) la s-servizzz jibqa jahdem, inti minghalik li kollox ghaddew sew umbad jigu jghidlulek messek waqqaft il-kuntratt. Nahseb kont nipreferi nwaqqaf il-kuntratt ghal 300 euros milli nitcievi kont ta 2600 euros. meta tmur titkellem maghhom li ma tistax thallas dak l-ammont il-kbir tal-GO bl'arroganza u njoranzja kollha li ghandu kollu ngravvajjet u glekkijiet jghidlek " MUR HU LOAN MIL-BANK U HALLASNA, AHNA L-AQWA LI NITHALSU" Ghax ma tmurx.............ahjar nieqaf hawn.

GO....Made for you??? Tahsbu li Made for you??? Vodafone for ever u ma nbiddilhom ma xejn!!!!

James Attard

Sep 6th 2012, 13:46

This incident is unjustifiable - more than 6 hours downtime is unacceptable in this era. Most of the businesses like myself depend on the mobile phone and while I would like to hit myself with a stick for not having a fixed line as well, I have experienced enough outage from GO that makes me wonder why am I still their customer.

And I am saying this in the best of my tones.

www.jamesattard.com

j brincat

Sep 6th 2012, 13:44

Any reductions in the tariff?




(jb)

Mario Scicluna

Sep 6th 2012, 13:42

Go mobile telephony up and running again it seems..

Audrey Ledgard

Sep 6th 2012, 13:35

X arukaza......f'lulju ghamina xhar bla servizz ta tv.Meta ikompanjana u saqsejna ghal refund qalulna ma jistawx jatuna refund ghax mhux min naha taghhom imma min naha ta 3rd parties.Nahseb huma ma hadux refund min naha tat 3rd parties u ahna bqajna nirsistu li ahna lilhom inhalsu u mhux lil 3rd parties imma kollu ghal xejn.Issa qedin bla servizz tal mobil.Insaqsi lil go issa min nha ta 3rd parties ukoll?halli nfarfru uwx

James Fenech

Sep 6th 2012, 13:17

Kumbinazzjoni l-kumpanija GO dejjem b'xi haga u dejjem issibu xi skuza u il-konsumatur jsoffri l-problemi taghhom. Pero meta jigu biex jibghatu l-kontijiet qatt ma jesperjenzaw problemi. Basta niftahru li ghandna teknologija ta' barra min hawn. U vera ta' barra min hawn ta' ghax dejjem b'xi haga. Ara vera l-konsumatur dejjem min taht mal-kumpanija GO.

Charlene Bonnici

Sep 6th 2012, 13:14

5 hours no service grrrrrrrrrrrrr

Sabine Attard

Sep 6th 2012, 13:09

Getting any compensation from Go , biggest joke ever!
From GO you get nothing! All they are interested is their profit , once money is in their hands don't expect anything from them! Worst customer service ever!

J. Vella

Sep 6th 2012, 13:08

they should compensate their clients with free calls or something like that! I have all services of Go but now it's becoming unbearable to keep their service! as soon as the contract finishes i switch the service provider. If you pay the bill a few days after they charge you extra so ....now since we does not have their service as per contract they should compensate in a way or another!!!

Peter Shaw

Sep 6th 2012, 12:43

we apologise but we will seek the services of another mobile operator :)

Mario Scicluna

Sep 6th 2012, 12:41

Actually, my comment below is addressed at those trying to blame these 'technical difficulties' on the rain,

thunderstorms, gusts of wind and other Biblical tragedy excuses!

In my opinion, instead of defending GO or any telephony service provider for these 'technical difficulties', first

inform yourself of the actual cause of today's problem, not blaming it on Sunday/Monday's storms etc.

From the information that I managed to filter through(and lack thereof), it seems the whole Go telephony system has

crashed, not simply a base station or a repeater gone haywire! So unless the system ended up floating in Valley

Road or il Wied ta' B'Kara, this is much more critical and serious and happened not because of natural elements

hindering the service. Where is their contingency plan? Second site?

I agree that certain readers have every right to vent their frustration and anger towards Go, why not if I may ask?

Aren't we the clients who pay good money, promptly and expect at least decent service? If you don't agree that

Customer Care in Malta is non existent, then you really must be living in cuckoo land for sure! You think that by

putting an automated answering machine to cater to numerous calls and queries is efficient and will suffice? Same

goes to local banks, on Sunday you are basically screwed if you ever need to personally speak to someone

urgently. Happened to me a week ago while I was abroad and had a problem with my Visa. Thankfully, come

Monday it was solved amicably.

So check the facts first before coming with lame excuses, blaming the weather.

Mario Scicluna

Sep 6th 2012, 12:40

Actually, my comment below is addressed at those trying to blame these 'technical difficulties' on the rain, thunderstorms, gusts of wind and other Biblical tragedy excuses!

In my opinion, instead of defending GO or any telephony service provider for these 'technical difficulties', first inform yourself of the actual cause of today's problem, not blaming it on Sunday/Monday's storms etc.

From the information that I managed to filter through(and lack thereof), it seems the whole Go telephony system has crashed, not simply a base station or a repeater gone haywire! So unless the system ended up floating in Valley Road or il Wied ta' B'Kara, this is much more critical and serious and happened not because of natural elements hindering the service. Where is their contingency plan? Second site?

I agree that certain readers have every right to vent their frustration and anger towards Go, why not if I may ask? Aren't we the clients who pay good money, promptly and expect at least decent service? If you don't agree that Customer Care in Malta is non existent, then you really must be living in cuckoo land for sure! You think that by putting an automated answering machine to cater to numerous calls and queries is efficient and will suffice? Same goes to local banks, on Sunday you are basically screwed if you ever need to personally speak to someone urgently. Happened to me a week ago while I was abroad and had a problem with my Visa. Thankfully, come Monday it was solved amicably.

So check the facts first before coming with lame excuses, blaming the weather.

stephen zammit

Sep 6th 2012, 12:38

CONPENSATION....GO??? what are you talking abou???....that will be a first....!!
I did what the Logo says,....GO to another supplier!!

Drew Andersen

Sep 6th 2012, 12:09

I live in Qala, Gozo and have always received good service until about the last 90 days when I suddenly had not only difficulty staying online with my IPad, but actually being "throttled" ! I am constantly being bumped off the server and having to log back in almost constantly now! Thankfully, my contract will expire soon so I am eligible to switch to another provider. Since my service had to be put in my landlord's name, I will probably also have to leave this rental, since all GO services are included in my rent! I have never been treated this poorly for the first year and a half of my contract, nor by any other provider in either either Germany or the United States! I sympathize with other GO users who are having these sudden problems with their mobile devices!

J Micallef

Sep 6th 2012, 11:50

Communication Breakdown...with apologies to Led Zeppelin

My experience with Go is getting worse and worse. I have no landline, no internet and no mobile. I often have to work from home so instead these last few days I had to stay long hours at the office. I don't care about the storm - mela tal Go bahrin tal bnazzi??

TV reception, quality and selection is poor. The sound is terrible - I got a proper digital sound usign a digital box I bought for 15 euros plugged to my aerial!

Mobile reception depends on where you are, it is not a true country-wide cover. I have no problems with Vodafone, but Go is sometimes useless.

Internet speed is never near as high as the maximum I should be getting. It's never even close.

At work we pay though our noses for a fraction of the speed of what our counterparts in Continental Europe get for a much lower fee.

Still, its competitors are not much better, though Internet speed appears better with Melita.

In my opinion, but, this is not a true choice. It's a pseudo-competition situation.

Janet Bayes

Sep 6th 2012, 11:41

Ok A bit inconvenient isnt it? I have to keep my mobile at the back of my apartment, in my bedroom, in order to even get calls and texts because the reception here is and always has been rubbish. Not a GO issue - - vodafone and melita are the same.
How did people here communicate before the mobile phone was introduced?

Strid Amac

Sep 6th 2012, 11:27

Just mobile ??? Cos i don't have internet at home . Just saying !

Peter Murray

Sep 6th 2012, 11:26

In Mellieha we were without GO's internet connection for 12 hours yesterday -no reason offerred except the all -consuming inclement weather rationale.

Walter Barbara

Sep 6th 2012, 11:24

Why all this fuss with GO just because they have some technical difficulties? I NEVER had any reception problems with my mobile with GO so just because this happened everyone is leaving GO? Cowards! In my experience GO has very good customer care. This is only the first time I know they have reception problems on cell phones, I never had problems on internet and when i had problems on my landline and interactive tv they immediately attended to my problem within 2 working days. WELL DONE GO keep up your good work.

marc pace

Sep 6th 2012, 11:14

the funny thing is that in my house everyone is go and like my sister who has a samsung slide has full reception while i have no service on my n8 and i have been switching from 3g to gsm to no avail

joseph sammut

Sep 6th 2012, 11:12

MT GRECH WE DONT HAVE THE SERVICE SO WE HAVE THE iINCONVENIENCE AS WE PAY FOR A MONTH SERVICE ...YES GO MUCT GIVE CONPENSATION

Joseph Camilleri

Sep 6th 2012, 11:06

ONLY IN MALTA - NOT!!! In Germany, last year while on Holiday for 2 weeks in Bavaria, those on Blu and T-Mobile network spent 5 days with very very limited reception, this because of the heavy snow fall!

When there are weather elements, there is nothing one can do against man made things like technology!

So grow up poplu Malti! We had a MASSIVE rain storm with wind gusts and twisters!! What do you expect?! Everything to go back to normal?! There are people who had there HOUSE half burried underwater!!

How about that for a though, and not moaning and groaning to change provider. Am more then sure that companies will not waste time reading such VOID comments! I am not a GO subscriber, but a Melita subscriber. For 8 years I have been an internet client, and never had any problems!! On Monday i spent the whole day with no internet, does this mean I should call their customer care service to complain?! During the night on Monday everything was back to normal!

Maltese people have alot to learn! Shame on your stupid way of reason... when are we (you) going to ever grow up??

A Abela

Sep 6th 2012, 11:05

Unbelievable! Will we, the humbe customers, get compensated for not being able to place calls and/or send messages! Quite honestly this company is a total and utter disgrace and needs to learn a few things about customer service. You know what? The bills always come despite all the inefficiencies and lack of service! As soon as the two years are up, I'm GOing to your competitors!

Laurence Muscat

Sep 6th 2012, 10:54

GO - Made for you..
But not for Freaky storms.. :)

LOL

noel cutajar

Sep 6th 2012, 10:47

Ara vera ma nafx ...... .kulhadd jeqred ax irid compensation , free time.. .etc.... tahsbu li wara dawk l-ilmijiet kollha ta nhar it tnejn.... kollox baqa jahdem fuq ir rubini..... xi jumejn ilu vodafone had same problems... ... li ma nistax nifhem huwa kif min jghid li ha jaqleb supplier, haga wahda najdlu... tahseb li problemi mhux ha ssib il quddiem!! Tahseb li mhux xorta jinqalaw technical problems...??

George Caruana

Sep 6th 2012, 10:31

My Mobile reception in my appartment is really limited and when i call its a matter of nothing we can do.
I even took out their home pack and also have problems with my wireless and was told the modem was faulty and when i took it to the shop they said it was fine. we tried with another laptop and it worked. It seems no one knows what they are doing and they do not care if you leave as there are only 2 main companies so what they will lose they will end up getting back.

Mr patrick mifsud

Sep 6th 2012, 10:28

thanks for informing us so late. we are stranded in germany and we cannot do any phone calls because go has problems. i am going to follow what the logo states GO and that is what i am going to do Go away from them.

Mario Camenzuli

Sep 6th 2012, 10:28

I had been experiencing reception problems for months before I had to change provider. It seems that our road in Swatar is not properly reached by any antenna. I had complained and complained, but nothing was ever done, even though they admitted that there is a problem. Our neighbours face the same problem.
You would not expect this problem in a residential zone at this day and age. But then again, what customer service quality do we really expect in Malta?

A. Sciberras

Sep 6th 2012, 10:28

Hehe.. good joke.. Nispera li mhux bhal tat-tv din.. We still have problems with our TV reception months down the line after they said that they were looking into it . They send the technician each time but nothing is solved. We still get our monthly bills nonetheless. Just waiting for our homepack contract to expire to switch supplier.

joseph sammut

Sep 6th 2012, 10:26

what you are going to give to customers for the inconvenience ???????
are you going to give free time to them??????
where is the customer care in malta????