Updated: GO says most mobile phone services have been restored

Updated 3.51 p.m. GO plc said this afternoon that works to restore its mobile coverage have progressed very well and the majority of services have been restored across Malta and Gozo.
"Works will continue until the situation is completely back to normal," the company said, without giving details of the nature of the problem.
Practically all GO mobile phone subscribers were unable to use their phones for most of the day.
In the morning it confirmed that its mobile phone customers were experiencing difficulties with reception.
"We are attending to the matter urgently and we apologize for the inconvenience," the company said on its facebook page.
101 Comments
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Adrian Darmanin
Sep 7th 2012, 18:29
To Dan Atkinson (LLD)
If you read the term and conditions you also find that Go cannot give your details without your concent and in my case they still gave them out. And they are saying that is not a breach of contract! Go is simply crap and the way they act is only a "legal" way to rob people. They are asking me to pay €700 in order to terminate the contract which clearly enough they breached more than a couple of times during these past 2 years!
N Mifsud
Sep 7th 2012, 00:40
GO, GO, GO, GONE!!!!
Just a happy Voda customer who are represented globally!
Adrian Darmanin
Sep 7th 2012, 00:16
Go customer service is crap. Eventually all they have is crap. 2 years ago i agreed and bounded my self in a 2 year contract with Go. I asked and fill the form so that my number wouldn't be listed on the online directory. Last June i came across a guy who phoned me on my cell and when i asked where did he got my number, guess what? He got my number from the online directory! I asked them so that immediately they would remove my number but 1st they said they had to do an internal investigation to see why this was done. And dear God it took over 3 weeks before my number was removed. And here is the best part..they offered me 20Euros compensation for infringing my Data Protection. All of you guys who think they don't have their numbers online better check cause the incompetence of Go might lead someone of you to a case like mine..And remember they might give you a 20Euro Discount too
Paul Attard
Sep 6th 2012, 22:42
Interesting, they don't specify the reason for the outage. Were people still getting the usual signal level on the phone or was there no bars shown?
francis x caruana
Sep 6th 2012, 21:30
its now 21.30 qd i still cannot say that my go reception is good.We get lot of rubbish text from go eerynow and then. surely go could send one to apologize about this nd give us hits as what is happening.
Brian Bonnici
Sep 6th 2012, 21:25
Many of you in here provide some sort of customer service..think about the customer service you provide to your customers, and start competing on offering a better customer service because the customer service we get from all the shops in Malta is simply crap!! so start yourself before looking at other's!
Paul Portelli
Sep 6th 2012, 20:52
we want compensation
Keith Camilleri
Sep 6th 2012, 20:30
We weren't really effected today. Most people are on other networks anyway those that were on GO just called from a fixed line. Did we get compensation for the power station cut out for one day a couple of years ago in the middle of summer ? Don t make a fuss it's not the end of the world just yet !!!! With some comments here you would think that GO took their mummy away for a day
Ivan Tabone
Sep 6th 2012, 20:16
Thank you dear Go. I was expecting an urgent and very important phone call which obviously never arrived. I could not access my emails from my mobile since I was not at my PC. And not even internet was accessible so I couldn't have known that GO had problems. Really thanks for making me miss that important call which will eventually cost me money. Much appreciated.
Rachel Galea
Sep 6th 2012, 19:58
To M. Zammit
When was the last time you managed to keep all you promises..... and I mean all to whoever they were made?
I in you whole lifetime you have never dropped one then you can criticise all you like..... otjherwise shut up
M. Zammit
Sep 6th 2012, 21:37
As far as I know, but perhaps you would care to remind me so that I can rectify, I do keep my promises to the letter and more!
If you cannot keep a promise, don't make it in the first place. If people try to change your mind, it's time to move on. Either you trust your instincts as to what is right and do it or don't stay in a position that makes you look bad... because losing credibility isn't good.
Antonia Vella
Sep 6th 2012, 19:49
Se taghti xi haga l-go wara dan l-inkonvenjent jien sija ilu gieni servizz tal misthija
Dunstan Camilleri
Sep 6th 2012, 19:18
Come on Sur Patrick just trying to break of the ice I presume y\that you are one of those negative persons in life, Have a break and allways look on the bright side of life Nispera ..........
James Sultana
Sep 6th 2012, 19:10
Not related directly to today's prolem, but since many mentioned it : It would be interesting to know what would those people who have complained that they have always had mobile reception problems at home and Go never did anything about it do and say if to solve the reception signal they were to install an extra repeater on their neighbours roof ! Not related to this outage, but it seems that everyone wants the perfect service but nobody wants the downsides related to it. And if you think that by placing repeaters in remote places (are there are any or enough left in Malta) you will solve the problem, just keep in mid that the further away you are from a repeater, the more power your mobile needs to communicate when it is a centimeter away from your brain cells.
M. Zammit
Sep 6th 2012, 18:40
United we stand.. divided we fall!
Perhaps it's the time to turn things around and tell service providers that we rule... but... are we willing to take action as is convenient to us and at the same time send a message?
I myself will not sign a contract. I myself will not pay unless I get the service I pay for. I myself will write a formal letter to GO requesting compensation. I myself will insist on dictating the terms or throwing my mobile away... who will join me?
Brian Bonnici
Sep 6th 2012, 21:18
nobody is forcing you to sign anything..just GO wherever you want to go!
Tania Attard
Sep 6th 2012, 17:58
I HAVE BEEN WITHOUT A LANDLINE SERVICE AND INTERNET SERVICE SINCE LAST MONDAY. AND TODAY I SPENT 5 HOURS WITHOUT MOBILE SERVICE. I DON'T MIND NOT HAVING MOBILE SERVICE BUT TO BE WITHOUT A LANDLINE FOR THE 4TH DAY RUNNING IS DIABOLICAL AND UNACCEPTABLE. WHAT IRKS ME IS THAT 'GO' DO NOT GIVE ANY EXPLANATION FOR THIS OTHER THAN TO BLAME IT ON LAST MONDAY'S STORM! DO THEY HAVE COMPETENT PEOPLE TRYING TO SOLVE THESE PROBLEMS. WILL THEY GIVE US A REFUND FOR NOT HAVING THE SERVICE FOR SO LONG? IN THIS DAY & AGE THIS IS UNACCEPTABLE!!!!!!!!
N Attard
Sep 6th 2012, 17:20
Hope this happens to each and every mobile provider at least 8 hrs a day, everyday. Mobile phones are ruining our lives as we are living a very fast life due to them. Nowadays everyone expects you to act within minutes and are always available 24/7.
Paul Caruana
Sep 6th 2012, 18:40
No one is keeping you from throwing your mobile away ... last time I checked that was not a crime!
Peppi Borg
Sep 6th 2012, 16:59
At Zabbar Go land line is off since three days now, go mobile service is off!!!!!!!
edgar rossignaud
Sep 6th 2012, 16:25
As of now, I am still without a service, so what is GO saying that they have restored the system. Unbelievable disservice
Silvio Mizzi
Sep 6th 2012, 16:14
reception problem gsm and 3G , Use sat mobile reception.
Kevin Camilleri
Sep 6th 2012, 16:01
Hey... 12 years ago we had no problem to live without it.
OK, today's world has changed, but these things happen! We cannot just rely on technology... it is not the most reliable thing in the world!
David Bonanno
Sep 6th 2012, 18:06
Dear sirs
You have already signed for these conditions!
Joseph M. Grech.
Sep 6th 2012, 15:56
GO charges us even for one day late payment.
Is GO going to give us a rebate for the hours we were without any mobile service?
Jimmy John M Vella
Sep 6th 2012, 16:17
Well said!!!!
Robert Mifsud
Sep 6th 2012, 16:22
If it does it can close the doors. I doubt it that in Malta it is possible since businesses are quite tight in budget.
It would be nice if it is possible! Hard to say. You have to be in their pants.
Joseph M. Grech.
Sep 6th 2012, 17:10
@ Robert Mifsud
"Quite tight in budget" means maximum profit possible for share holders etc at all costs
as we found out also when GO played about with our contracts when several TV stations
were changed and we discovered that contracts only bind the customer.
Edward Vella
Sep 6th 2012, 17:13
nope, its in the contract that they offer an almost always up time.
Dunstan Camilleri
Sep 6th 2012, 15:24
5 hrs without service well lets be honest we all had a break and returned to our old normal life before the mobile phone came to life again and started bugging our lives.
Mr patrick mifsud
Sep 6th 2012, 16:19
il break jekk ma jimpurtax niddecidi jien meta , fejn u ta kemm niehdu. titkellem hekk ghax mintiex qighed barra min Malta Sur Dunstan u ghandek bzonn il mobile.
S. Camilleri
Sep 6th 2012, 16:58
@P. Mifsud.... You seem to be doing fine communicating on this forum! :)
Anthony A. Mifsud
Sep 6th 2012, 15:07
We simply got ignored and left in the cold. Ninu
L Falzon
Sep 6th 2012, 15:06
Oh! some of you please stop whining!! ....... Shit happens to everyone, if you want perfection just don't apply for services with any of our local providers!!
..... Besides has anyone ever asked Enemalta / ARMS for a refund when we are left without electricity?? After all we all still billed and have to pay for the Service Charge when the bill comes, and after being left in pitch darkness for God knows how many hours, you're left with all electrical appliances not being able to be used, plus having to throw away most food in the fridge/freezer, plus risking of having to buy new appliances because they get busted when the electricity comes back on!!
So now tell me? ..... which is the costly loss suffered from our pockets?
A. Sultana
Sep 6th 2012, 14:52
GO's service is actually getting worse instead of improving.
Stephen Mangion
Sep 6th 2012, 14:39
Any reductions to damages caused?
Sj Costa
Sep 6th 2012, 14:39
Mhux hekk GO....issoltu dejjem b'xi haga, customer care dizastru u refunds ta xejn. L-iktar meta jaqbdu jibatu kontijiet bl-addocc ta l-internet u tal-calls. Lura fi 2009 jibatu kontijiet bl'addocc lil publiku lil-eluf ta nies sahansitra kontijiet ta 8 xhur ta l-internet telaw sa 2,600 euros meta f'xahar minnhom kont koen ta 1300 euros ara naqra kif jista jkun. Ma tircievi aqas biss karta ta kont min ghandhom u inti minghalik li qed jinqata l-pagamanet ta kul xahar (kif kien hemm fuq il-kuntratt) la s-servizzz jibqa jahdem, inti minghalik li kollox ghaddew sew umbad jigu jghidlulek messek waqqaft il-kuntratt. Nahseb kont nipreferi nwaqqaf il-kuntratt ghal 300 euros milli nitcievi kont ta 2600 euros. meta tmur titkellem maghhom li ma tistax thallas dak l-ammont il-kbir tal-GO bl'arroganza u njoranzja kollha li ghandu kollu ngravvajjet u glekkijiet jghidlek " MUR HU LOAN MIL-BANK U HALLASNA, AHNA L-AQWA LI NITHALSU" Ghax ma tmurx.............ahjar nieqaf hawn.
GO....Made for you??? Tahsbu li Made for you??? Vodafone for ever u ma nbiddilhom ma xejn!!!!
James Attard
Sep 6th 2012, 13:46
This incident is unjustifiable - more than 6 hours downtime is unacceptable in this era. Most of the businesses like myself depend on the mobile phone and while I would like to hit myself with a stick for not having a fixed line as well, I have experienced enough outage from GO that makes me wonder why am I still their customer.
And I am saying this in the best of my tones.
www.jamesattard.com
Dan Atkinson (LLD)
Sep 6th 2012, 14:13
These are things that can happen, last Monday there were problems with other networks.
R Saliba
Sep 6th 2012, 14:28
I only had about an hour downtime and noticed coz I didn't internet in my phone since I had just called a few minutes before. When I called I was informed of the problem but after an hour or so got my line back including my internet (had some slight problems but called the technical staff at GO who helped me out)
These things happen...
L Falzon
Sep 6th 2012, 15:32
Excuse me .... but what do you do when Enemalta/ARMS cause a 6hr downtime of no electricity? Then it's not just your mobile not working but everything else!!
Stephen Farrugia
Sep 6th 2012, 17:34
Mr Dan Atkinson LLD (Why did you have to write LLD? for people to believe you?)
Last monday there was chaos throughout Malta. Other Networks INCLUDING GO had problems.. nobody said anything because it was justifiable.
j brincat
Sep 6th 2012, 13:44
Any reductions in the tariff?
(jb)
Dan Atkinson (LLD)
Sep 6th 2012, 14:11
if you read the terms and conditions (the small wordings) you can read that you are not eligible for any refunds
Brian Bonnici
Sep 6th 2012, 21:19
yes automatic reduction because you did not place calls today..so no bill for today :-)
T Mifsud
Sep 7th 2012, 10:40
Maybe it's time to change provider if GO are so arrogant as to include that small print that they are not liable to pay compensation. I will check Vodafone on that as well.
Mario Scicluna
Sep 6th 2012, 13:42
Go mobile telephony up and running again it seems..
Audrey Ledgard
Sep 6th 2012, 13:35
X arukaza......f'lulju ghamina xhar bla servizz ta tv.Meta ikompanjana u saqsejna ghal refund qalulna ma jistawx jatuna refund ghax mhux min naha taghhom imma min naha ta 3rd parties.Nahseb huma ma hadux refund min naha tat 3rd parties u ahna bqajna nirsistu li ahna lilhom inhalsu u mhux lil 3rd parties imma kollu ghal xejn.Issa qedin bla servizz tal mobil.Insaqsi lil go issa min nha ta 3rd parties ukoll?halli nfarfru uwx
James Fenech
Sep 6th 2012, 13:17
Kumbinazzjoni l-kumpanija GO dejjem b'xi haga u dejjem issibu xi skuza u il-konsumatur jsoffri l-problemi taghhom. Pero meta jigu biex jibghatu l-kontijiet qatt ma jesperjenzaw problemi. Basta niftahru li ghandna teknologija ta' barra min hawn. U vera ta' barra min hawn ta' ghax dejjem b'xi haga. Ara vera l-konsumatur dejjem min taht mal-kumpanija GO.
Charlene Bonnici
Sep 6th 2012, 13:14
5 hours no service grrrrrrrrrrrrr
Sabine Attard
Sep 6th 2012, 13:09
Getting any compensation from Go , biggest joke ever!
From GO you get nothing! All they are interested is their profit , once money is in their hands don't expect anything from them! Worst customer service ever!
R Saliba
Sep 6th 2012, 14:30
That's actually another service provider I know on the island - without mentioning names I think we all know who I am referring to....
J. Vella
Sep 6th 2012, 13:08
they should compensate their clients with free calls or something like that! I have all services of Go but now it's becoming unbearable to keep their service! as soon as the contract finishes i switch the service provider. If you pay the bill a few days after they charge you extra so ....now since we does not have their service as per contract they should compensate in a way or another!!!
Peter Shaw
Sep 6th 2012, 12:43
we apologise but we will seek the services of another mobile operator :)
Sj Costa
Sep 6th 2012, 14:44
Vodafone of course, never never had any probs with them
Mario Scicluna
Sep 6th 2012, 12:41
Actually, my comment below is addressed at those trying to blame these 'technical difficulties' on the rain,
thunderstorms, gusts of wind and other Biblical tragedy excuses!
In my opinion, instead of defending GO or any telephony service provider for these 'technical difficulties', first
inform yourself of the actual cause of today's problem, not blaming it on Sunday/Monday's storms etc.
From the information that I managed to filter through(and lack thereof), it seems the whole Go telephony system has
crashed, not simply a base station or a repeater gone haywire! So unless the system ended up floating in Valley
Road or il Wied ta' B'Kara, this is much more critical and serious and happened not because of natural elements
hindering the service. Where is their contingency plan? Second site?
I agree that certain readers have every right to vent their frustration and anger towards Go, why not if I may ask?
Aren't we the clients who pay good money, promptly and expect at least decent service? If you don't agree that
Customer Care in Malta is non existent, then you really must be living in cuckoo land for sure! You think that by
putting an automated answering machine to cater to numerous calls and queries is efficient and will suffice? Same
goes to local banks, on Sunday you are basically screwed if you ever need to personally speak to someone
urgently. Happened to me a week ago while I was abroad and had a problem with my Visa. Thankfully, come
Monday it was solved amicably.
So check the facts first before coming with lame excuses, blaming the weather.
Mario Scicluna
Sep 6th 2012, 12:40
Actually, my comment below is addressed at those trying to blame these 'technical difficulties' on the rain, thunderstorms, gusts of wind and other Biblical tragedy excuses!
In my opinion, instead of defending GO or any telephony service provider for these 'technical difficulties', first inform yourself of the actual cause of today's problem, not blaming it on Sunday/Monday's storms etc.
From the information that I managed to filter through(and lack thereof), it seems the whole Go telephony system has crashed, not simply a base station or a repeater gone haywire! So unless the system ended up floating in Valley Road or il Wied ta' B'Kara, this is much more critical and serious and happened not because of natural elements hindering the service. Where is their contingency plan? Second site?
I agree that certain readers have every right to vent their frustration and anger towards Go, why not if I may ask? Aren't we the clients who pay good money, promptly and expect at least decent service? If you don't agree that Customer Care in Malta is non existent, then you really must be living in cuckoo land for sure! You think that by putting an automated answering machine to cater to numerous calls and queries is efficient and will suffice? Same goes to local banks, on Sunday you are basically screwed if you ever need to personally speak to someone urgently. Happened to me a week ago while I was abroad and had a problem with my Visa. Thankfully, come Monday it was solved amicably.
So check the facts first before coming with lame excuses, blaming the weather.
Walter Barbara
Sep 6th 2012, 13:31
No it's not the whole system which crashed I still have landline tv and internet by GO it's only cellphones
Mario Scicluna
Sep 6th 2012, 14:48
@Walter Barbara
Today, 13:31
Walter, I was referring to the mobile telephony system, where did I mention internet or fixed line?
stephen zammit
Sep 6th 2012, 12:38
CONPENSATION....GO??? what are you talking abou???....that will be a first....!!
I did what the Logo says,....GO to another supplier!!
Drew Andersen
Sep 6th 2012, 12:09
I live in Qala, Gozo and have always received good service until about the last 90 days when I suddenly had not only difficulty staying online with my IPad, but actually being "throttled" ! I am constantly being bumped off the server and having to log back in almost constantly now! Thankfully, my contract will expire soon so I am eligible to switch to another provider. Since my service had to be put in my landlord's name, I will probably also have to leave this rental, since all GO services are included in my rent! I have never been treated this poorly for the first year and a half of my contract, nor by any other provider in either either Germany or the United States! I sympathize with other GO users who are having these sudden problems with their mobile devices!
J Micallef
Sep 6th 2012, 11:50
Communication Breakdown...with apologies to Led Zeppelin
My experience with Go is getting worse and worse. I have no landline, no internet and no mobile. I often have to work from home so instead these last few days I had to stay long hours at the office. I don't care about the storm - mela tal Go bahrin tal bnazzi??
TV reception, quality and selection is poor. The sound is terrible - I got a proper digital sound usign a digital box I bought for 15 euros plugged to my aerial!
Mobile reception depends on where you are, it is not a true country-wide cover. I have no problems with Vodafone, but Go is sometimes useless.
Internet speed is never near as high as the maximum I should be getting. It's never even close.
At work we pay though our noses for a fraction of the speed of what our counterparts in Continental Europe get for a much lower fee.
Still, its competitors are not much better, though Internet speed appears better with Melita.
In my opinion, but, this is not a true choice. It's a pseudo-competition situation.
Janet Bayes
Sep 6th 2012, 11:41
Ok A bit inconvenient isnt it? I have to keep my mobile at the back of my apartment, in my bedroom, in order to even get calls and texts because the reception here is and always has been rubbish. Not a GO issue - - vodafone and melita are the same.
How did people here communicate before the mobile phone was introduced?
Peter Murray
Sep 6th 2012, 18:25
Via the beating of drums or by smoke signals .Happy now?
Strid Amac
Sep 6th 2012, 11:27
Just mobile ??? Cos i don't have internet at home . Just saying !
Peter Murray
Sep 6th 2012, 11:26
In Mellieha we were without GO's internet connection for 12 hours yesterday -no reason offerred except the all -consuming inclement weather rationale.
Walter Barbara
Sep 6th 2012, 11:24
Why all this fuss with GO just because they have some technical difficulties? I NEVER had any reception problems with my mobile with GO so just because this happened everyone is leaving GO? Cowards! In my experience GO has very good customer care. This is only the first time I know they have reception problems on cell phones, I never had problems on internet and when i had problems on my landline and interactive tv they immediately attended to my problem within 2 working days. WELL DONE GO keep up your good work.
Adrian Darmanin
Sep 7th 2012, 18:53
Then you must be a 1 in million saying that Go has a very good customer service
marc pace
Sep 6th 2012, 11:14
the funny thing is that in my house everyone is go and like my sister who has a samsung slide has full reception while i have no service on my n8 and i have been switching from 3g to gsm to no avail
Paul Kew
Sep 6th 2012, 11:32
Nokia N8 is the worst phone I have ever had for reception and I live in the uk and am on vodafone. You have my sympathies.
Joe Borg
Sep 6th 2012, 11:38
what's funny??!
joseph sammut
Sep 6th 2012, 11:12
MT GRECH WE DONT HAVE THE SERVICE SO WE HAVE THE iINCONVENIENCE AS WE PAY FOR A MONTH SERVICE ...YES GO MUCT GIVE CONPENSATION
Janet Bayes
Sep 6th 2012, 11:53
Mr Sammut - - there is no need to shout - - which is what the capital letters in a blog mean.
OK, so you have no mobile phone service - - find another way to communicate for a spell - - it wont last long, the company are working on it.
Neil Zammit
Sep 6th 2012, 12:48
Yes but if he paid he should get the best service available. When he doesn't pay they turn off your service. So since the service is turned off one can only assume that the GO company is going to refund the money back.
Find another way to communicate? LOL it's like going on a bus, pay the driver then the drive asks you to step down because he has problems with the bus and tells you to go catch a taxi instead of bringing another bus and you go on it for free,
common sense people
Joseph Camilleri
Sep 6th 2012, 11:06
ONLY IN MALTA - NOT!!! In Germany, last year while on Holiday for 2 weeks in Bavaria, those on Blu and T-Mobile network spent 5 days with very very limited reception, this because of the heavy snow fall!
When there are weather elements, there is nothing one can do against man made things like technology!
So grow up poplu Malti! We had a MASSIVE rain storm with wind gusts and twisters!! What do you expect?! Everything to go back to normal?! There are people who had there HOUSE half burried underwater!!
How about that for a though, and not moaning and groaning to change provider. Am more then sure that companies will not waste time reading such VOID comments! I am not a GO subscriber, but a Melita subscriber. For 8 years I have been an internet client, and never had any problems!! On Monday i spent the whole day with no internet, does this mean I should call their customer care service to complain?! During the night on Monday everything was back to normal!
Maltese people have alot to learn! Shame on your stupid way of reason... when are we (you) going to ever grow up??
A Abela
Sep 6th 2012, 11:23
spending one day with no internet is one thing, try one day every freakin month!
Walter Barbara
Sep 6th 2012, 11:27
Well said Joseph, we think that such things only happen in Malta there's no other title to call the Maltese other then COWARDS
George Caruana
Sep 6th 2012, 11:30
Josephe i dont think you are actually getting the point here.
Its not a case of it being one day with no service its an on going or (not so ongoing excuse the pun) which is the problem. we understand things happen when a storn hits but the issues have been there much longer then the storm so this can not be used as an excuse. It seems in this case there will be no calm after the storm
J Micallef
Sep 6th 2012, 11:55
Mr. Camilleri, it's when the going gets tough that the tough get gowing.
Many Go users - including myself - are not satisfied by the service provided, and the irony is that the local service proviers (only two, in actual fact...what's that - an oligopoly?) charge us way more than what our counterparts pay in mainland Europe, and the service is, I'm afraid to say - crap!
D Portelli
Sep 6th 2012, 12:14
Of course we complain our daily living is based on communications made on mobile phone. I pay thousands per year to GO for the services that provides us. Try to run a company that has nearly all it's customers working outdoors without access to endlines, w/o access to interenet on there phone. Moreover you call customer care and they are rude. Go had problems for the last months with it's 3G system, I phoned compained and nothing happened. But in meantime they didn't refuned us for our rental charges.
Dominic Micallef
Sep 6th 2012, 13:11
Mr Camilleri, when people complain it is not necessarily the case that they are grumbling ! Maybe they are not getting the level of service they were promised when the product was sold to them. Isn't it true that you deal with the nicest of persons up until you make up your mind on purchasing only to find a completely different one the next time you try to communicate.
When you are paying good money for a service, the minimum standard of service you expect is at least good. There are situations which are beyond everyone's control like last Monday's storm and a few glitches are quite understandable. But after 2 full days a paying customer expects these to have been dealt with efficiently; hence the complaints.
Moreover, if the problems are not so minor, I think that if the Company gives a little 'something' to its subscribers in compensation many would surely forget all the inconvenience and be more understanding. Being arrogant will only tarnish the Company's relationship and will sure not solve anything.
A Abela
Sep 6th 2012, 11:05
Unbelievable! Will we, the humbe customers, get compensated for not being able to place calls and/or send messages! Quite honestly this company is a total and utter disgrace and needs to learn a few things about customer service. You know what? The bills always come despite all the inefficiencies and lack of service! As soon as the two years are up, I'm GOing to your competitors!
Adrian Camilleri
Sep 6th 2012, 11:53
Humble? Really?
You sound like a kid that's had its favourite toy taken away.
Yes, mobile telephony is important but take a chill pill dude.
The only total and utter disgrace around here is you.
W Cassar
Sep 6th 2012, 13:35
GO to the competitors ...then when they have problems ...throw your mobile away!
Laurence Muscat
Sep 6th 2012, 10:54
GO - Made for you..
But not for Freaky storms.. :)
LOL
noel cutajar
Sep 6th 2012, 10:47
Ara vera ma nafx ...... .kulhadd jeqred ax irid compensation , free time.. .etc.... tahsbu li wara dawk l-ilmijiet kollha ta nhar it tnejn.... kollox baqa jahdem fuq ir rubini..... xi jumejn ilu vodafone had same problems... ... li ma nistax nifhem huwa kif min jghid li ha jaqleb supplier, haga wahda najdlu... tahseb li problemi mhux ha ssib il quddiem!! Tahseb li mhux xorta jinqalaw technical problems...??
E Schembri
Sep 6th 2012, 11:16
Tidher li tahdem mal GO
:P
Marlon Micallef
Sep 6th 2012, 11:28
iva sur noel cutajar, nipretendi compensation!!! mur hallas l-kont mqar b'gurnata tard ha tara jitolbukx 'compenastion' lilek
M Farrugia
Sep 6th 2012, 12:29
@Noel Cutajar ahna ir-residenti tal-akkwata tal-knisja hemm diversi ghandhom reception hazina jew xejn meta tkellima mal-GO ir-risposta kinet jekk ikun hemm aktr klijenti naghmlu booster iehor. Dawn l-affarijiet ma jghiduhomlokx qabel tghmel xi kumtratt u lanqas issibhom imnizla fil-kuntratt. L-aqwa li tidhol jew taqleb mghhom u trid tibqa tistenna sakemm jiskdi il-kuntratt.
Mr patrick mifsud
Sep 6th 2012, 12:33
mela veru up to date qeghdin il go eh!!! fejn hu il contingency plan f'kaz jinqala xi haga. jekk inti kuntent ghax il go ituk is servizzi bxejn ghax tahdem maghhom, jien inhallashom fix xahar u miniex kuntent. igri tigi il gurnata li jaghlaq il kuntratt ha tar kemm nixxutjhom il barra malajr lil go. technical problems forsi jinqalghu kultant imma mhux il hin kollu. ghidli inti x#se naghmel qieghed il germanja stranded u ma nistax incempel ghax barra il problema ta l istrajk ghandi problema ohra bil go li qed inhallas balla euro ghalih. go made for you - nahseb il you ghalik biss todd noel
noel cutajar
Sep 6th 2012, 20:37
e schembri, marlon micallef, patrick mifsud...
1. ma nahdimx mal Go
2. inhallas il kont bhal haddiehor...
3. jezistu metodi biex il kont ma jithallasx gurnata tard.. jissejjhu direct debits... imma jekk tiehdu gost tmorru fil kju bix thallas il kont... ghamlu intom
4. patrick , nifhmek li mahruq ghax tkun imsiefer u ma tistax iccempel... pero nassigurak li ma kumpanijii ohrajn xorta ha jkun hemm okkazjonijiet fejn ma tkunx tista iccempel
5. kurzita wahda.... .. min meta l-hawn impjegati tal GO jiehdu is servizz b'xejn !!!!!.... fuq l-istess argument impjegati tal ARMS.. jiehdu il kont tad dawl b'xejn!!!!!
George Caruana
Sep 6th 2012, 10:31
My Mobile reception in my appartment is really limited and when i call its a matter of nothing we can do.
I even took out their home pack and also have problems with my wireless and was told the modem was faulty and when i took it to the shop they said it was fine. we tried with another laptop and it worked. It seems no one knows what they are doing and they do not care if you leave as there are only 2 main companies so what they will lose they will end up getting back.
Mr patrick mifsud
Sep 6th 2012, 10:28
thanks for informing us so late. we are stranded in germany and we cannot do any phone calls because go has problems. i am going to follow what the logo states GO and that is what i am going to do Go away from them.
Thomas Borg
Sep 6th 2012, 10:34
This happened to me when i flew to london and i was meant to meet one of my family members in a crowded train station... first time traveling solo.... quite a scary feeling...
Mario Camenzuli
Sep 6th 2012, 10:28
I had been experiencing reception problems for months before I had to change provider. It seems that our road in Swatar is not properly reached by any antenna. I had complained and complained, but nothing was ever done, even though they admitted that there is a problem. Our neighbours face the same problem.
You would not expect this problem in a residential zone at this day and age. But then again, what customer service quality do we really expect in Malta?
Karl Grech
Sep 6th 2012, 10:53
I live in Swieqi and my wife still has zero reception in most of the house, whilst I always have at least 2 or 3 bars on vodafone. Time to switch provider asap. We also have the Home Pack and the internet keeps cutting out and then reconnecting. I have complained but the issue never got fixed or looked into.
A. Sciberras
Sep 6th 2012, 10:28
Hehe.. good joke.. Nispera li mhux bhal tat-tv din.. We still have problems with our TV reception months down the line after they said that they were looking into it . They send the technician each time but nothing is solved. We still get our monthly bills nonetheless. Just waiting for our homepack contract to expire to switch supplier.
joseph sammut
Sep 6th 2012, 10:26
what you are going to give to customers for the inconvenience ???????
are you going to give free time to them??????
where is the customer care in malta????
peter Grech
Sep 6th 2012, 10:54
First of all why 200 question marks?
Second of all "where is the customer care in malta"
Till now this is not a customer care issue but a technical problem.
Had you ever had your car, washing machine, TV or yourself not functioning properly?
Steve Mifsud
Sep 6th 2012, 11:47
Dear Peter, I'll try and answer on behalf of Joseph. The question marks: maybe they are a sign of desperation and frustration due to the ineptitude of the company involved. Customer care: It is absolutely a customer care issue when dealing with this company on a daily basis - this is one of many constant irritants. Your third point: wow, what a great excuse for them. Basically you are saying it is fine for them to be utterly useless as other products go wrong from time to time.....(sighs and raises eyebrows)
Adrian Camilleri
Sep 6th 2012, 12:30
I would suggest that GO give this particular customer a new keyboard.
That question mark appears to be sticking a bit.
Please choose the reason of your report below: