Top rankings for Air Malta
Air Malta has recently achieved top rankings in surveys carried among international air travellers.
The research was conducted by Skytrax for their World Airline Awards and by eDreams, a leading travel organisation in Europe.
Air Malta has achieved 6th place in the ‘Best Regional Airlines in Europe’ category at the Skytrax World Airline Awards 2012. These awards are the global benchmark of airline excellence and the primary benchmarking tool for passenger satisfaction levels of airlines throughout the world.
Their survey format is based on analysis of business and leisure travellers, across all cabin travel types.
Air travellers were contacted by telephone, questionnaires and online and were asked about their experiences with airlines on the ground and in the air during a 10-month period.
The survey measured passenger satisfaction across more than 38 key performance indicators of airline front-line product and service, including check-in, boarding, onboard seat comfort, cabin cleanliness, food, beverages, in-flight entertainment and staff service.
The research covered over 200 airlines, from the largest international airlines to smaller domestic carriers.
Air Malta has also ranked in 15th place in the, ‘Periodic Table of Airlines’ just issued by eDreams.
The portal offers over 60,000 flight routes from more than 100 airlines, and over 150,000 hotels in 30,000 destinations around the world, as well as vacation packages and car rentals.
eDreams.com complied this ranking through customer reviews and flight prices from the millions of bookings they receive.
Commenting on these achievements Air Malta chief executive Peter Davies said: “We are delighted to have achieved such placings in independent research amongst travellers.
“Our commitment to provide the best experience for our customers is starting to bear fruit. We intend to deliver a 100 per cent Maltese product on our flights and we are working hard towards that aim. We still have a lot to do, however, such important results give us confidence that we are on the right track.”