Top rankings for Air Malta
Air Malta has recently achieved top rankings in surveys carried among international air travellers.
The research was conducted by Skytrax for their World Airline Awards and by eDreams, a leading travel organisation in Europe.
Air Malta has achieved 6th place in the ‘Best Regional Airlines in Europe’ category at the Skytrax World Airline Awards 2012. These awards are the global benchmark of airline excellence and the primary benchmarking tool for passenger satisfaction levels of airlines throughout the world.
Their survey format is based on analysis of business and leisure travellers, across all cabin travel types.
Air travellers were contacted by telephone, questionnaires and online and were asked about their experiences with airlines on the ground and in the air during a 10-month period.
The survey measured passenger satisfaction across more than 38 key performance indicators of airline front-line product and service, including check-in, boarding, onboard seat comfort, cabin cleanliness, food, beverages, in-flight entertainment and staff service.
The research covered over 200 airlines, from the largest international airlines to smaller domestic carriers.
Air Malta has also ranked in 15th place in the, ‘Periodic Table of Airlines’ just issued by eDreams.
The portal offers over 60,000 flight routes from more than 100 airlines, and over 150,000 hotels in 30,000 destinations around the world, as well as vacation packages and car rentals.
eDreams.com complied this ranking through customer reviews and flight prices from the millions of bookings they receive.
Commenting on these achievements Air Malta chief executive Peter Davies said: “We are delighted to have achieved such placings in independent research amongst travellers.
“Our commitment to provide the best experience for our customers is starting to bear fruit. We intend to deliver a 100 per cent Maltese product on our flights and we are working hard towards that aim. We still have a lot to do, however, such important results give us confidence that we are on the right track.”
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17 Comments
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E. Azzopardi
Jul 28th 2012, 12:14
Good and it is an excellent start. Well, let us hope Air Malta gets top rankings for profits. This is what the TAXPAYERS would like to see as the next step, (without any interference please) after all these efforts and great talk.
J Galea
Jul 28th 2012, 08:45
Recently I needed to go to one European destination and I looked up airmalta website where 4 tickets cost €3000 for 4 persons for a 2 hour flight. II bought them from another airline at €400. Same airports. I agree that cabin service is good but price is a major problem with airmalta. And let's face it the food one gets in airmalta these days really warrants buying a sandwich beforehand. I am no fan of Ryanair but airmalta needs to do much more to price itself better.
francis mallia
Jul 28th 2012, 07:50
air malta should be subsidised by the govt ,to bring down ,it,s sky high tickets ;easyjet x ryanair are helped by this govt ,why not our national airline ?
fritz grimm
Jul 28th 2012, 07:12
I prefer to fly with air malta. I felt that the air malta crew is relaxed and they like their job.
Paul Meilak
Jul 27th 2012, 20:51
Few months ago, I was abord an AirMalta flight, I volunteered to take part in the survey BUT the crew member couldnt provide a pen.. obviously then I didnt fill in the survey. Is that a good service ? Is that what we call.. "we are on the right track ? "
G Schembri
Jul 27th 2012, 23:09
You amaze me Mr Meilak, don't tell me you don't carry a pen with you when you travel. Maybe the steward had lent his pen to some other passenger and did not get it back. You cannot really judge an airline because the steward did not lend you a pen now can you. I usually judge an airline by the service rendered, by the cleanliness, by how safe you feel throughout the journey, the food provided etc etc.
joseph saliba
Jul 28th 2012, 07:26
But was 'pen on demand' on the questionnaire?
Peter Murray
Jul 28th 2012, 08:46
EXCETERA= principally cost of flight surely?
Alex FELICE
Jul 27th 2012, 20:11
Of course one cannot but congratulate anyone from Malta that ranks as high as this in a competitive environment.
However, I, personally find it difficult to understand what irks the commentators below.
I have travelled world wide on some of the best airlines and, once one gets on a plane, there are few services in Europe that beat the quality of Air Malta in flight services.
My problem is before one gets on the plane; high prices and poor services at the airport, even with a business class ticket.
Fix that, keep it up, and good luck.
Regards
Alex Felice.
Peter Cagney
Jul 27th 2012, 20:06
Change is happening. Well done Air Malta.
You have and will continue to make us proud as a nation!
Justin Spiteri
Jul 27th 2012, 19:47
Surely not the Flypass staff ... they're discriminating against passengers to / from libya by not registering Libya return flights into the Flypass System!!!!!!!!!
They "lost" the boarding passes which were given by hand to the air Malta departures desk.... black books for me, will never pay one more cent to Air Malta.
John Vella
Jul 27th 2012, 19:39
bit-top ranking mhux sa nieklu? ahjar naraw kif sa ingibuha fuq saqajha qabel ma tfalli darba ghal dejjem!
P. Attard
Jul 27th 2012, 19:29
Considering the turbulent times surrounding Air Malta, this positive news is like a rainbow in a cloudy sky. Well done and keep up the good performance. It has always been my pleasure making use of your excellent service!
Peter Murray
Jul 27th 2012, 19:09
How many air travellers were asked ?Pity they didn't conduct a survey on citizens's satisfaction with managemenr and board of directors of publically owned airlines such as ours!
GL Calleja
Jul 27th 2012, 19:20
Even so, we have to congratulate Air Malta for their accomplishments. Surveyors have their own way of doing things and they know when and where to ask the questions. Too bad they did not compare the fares Air Malta charges from Malta to Heathrow, London, or for that matter any other fare on any other carrier departing out of Malta.
Victor Vella
Jul 27th 2012, 19:57
And what about the Brussels flight? Paying a high fare just for the nuts. One doubts whether Brussels, London Heathrow, Manchester, and other UK airports, Amsterdam, Frankfurt, Moscow, Turkey, Israel are regional countries. Air Malta came the sixth place just for operating to Rome, Tunis, Libya, Benghazi and Catania. These are what are called regional airlines. Usually regional airlines operate internal flights or operating flights of not more than 1 and a half hours. These are short haul flights where the only profitable routes are those of Libya and Benghazi since no other airline operates other than Air Malta.
Peter Murray
Jul 28th 2012, 08:49
Any survey can only be given credence or any degree of credibility if the actual numbe rof respondents to such is made clearly known.Why do vitrually all surveys hide behind the disclosing of this vital figure and provie only oercentages-buit percenages of what figure?
Please choose the reason of your report below: